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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281955 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 Connecticut Childrens Medical Ctr — 282 Washington St, Hartford CT, 06106

Jun 19, 2025 → Jan 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (5 biz days early)
Active: 4 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Jan 24, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸142d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 15, 2026
142 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 22, 2026
4 business days (counted)
Running total: 4 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 22 → Jan 23, 2026
1 business day (not counted)
▶ Clock Running
Status: Tech On Site
Jan 23 → Jan 24, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 24, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 15 Ready for Release ⏸ Paused 142 —
Jan 15 → Jan 15 Assigned ▶ Running 0 0
Jan 15 → Jan 22 Scheduled ▶ Running 4 4
Jan 22 → Jan 23 Awaiting Parts ⏸ Paused 1 —
Jan 23 → Jan 24 Tech On Site ▶ Running 0 4
Material Management 2.0d
Holding 142.0d (excluded)
Coordinators 3.8d
Field Work 4.9d
Billing 5.0d
✓ SLA Met
Material Management
2.0 days
Holding (excluded from total)
142.0 days
Coordinators
3.8 days
Over SLA
Field Work
4.9 days
Over SLA
Billing
5.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
151.0 days Total Age
⏱️
142.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
7.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 258 days old
🚨
Primary Delay 142.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
142.0d
Scheduled
3.8d / 2.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
4.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


01/15/2026 Mklose per email from Fady and POC. schedule Joseph January 23rd.

01/14/2026 RArnold - Called 860-883-5280 for Timothy Thurston. Left a message. Sending email.


10/10/2025 MHamersley - recd email reply from Timothy stating, "Biomedical is taking care of this. There is a lot of incorrect information being sent by both GE and the third party Emsar. We are actively working on the mitigation." Added Fady to email thread


10/10/2025 MHamersley - recd email reply from Jim Riopel, these devices might be located in the Operating Room; he included Krystle (Cath Lab) and Tim (Bio Med) to email; send f/u email to all:

Riopel, Jim <JRiopel@connecticutchildrens.org>

Bevan, Krystle <Kbevan@connecticutchildrens.org>

Thurston, Timothy <Timothy.Thurston@hhchealth.org>


08/29/2025 MHamersley - called 860-545-9000, transferred to Bio Med, call went to Tim Thurston, Nelson Morales, VM/LM; called 860-545-9212, call went to Hadley Santos' VM/LM; sent email: hsantos@connecticutchildrens.org


WO-01281955 Venue Fit Ultrasound RVFD001132

WO-01282608 Venue Go Ultrasound VGD001490

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01281955
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 49m
🚨 142.0 business days
👷
▶
3 Technician Assigned Jan 15, 1:43 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 209d 23h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-23T05:00:00.000+0000
⏳ 4.0 business days
📦
▶
2 Parts Requested Jan 21, 8:05 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Nuovo
From: Scheduled
To: Awaiting Parts
Duration in Previous: 6d 6h
⏳ 2.5 business days
🔧
Status: Tech On Site by Joseph Nuovo Jan 23, 11:45 AM
From: Awaiting Parts
To: Tech On Site
Duration in Previous: 1d 15h
⏱️
Labor Added Jan 23, 12:00 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Joseph Nuovo Jan 24, 8:44 AM
From: Tech On Site
To: Completed
Duration in Previous: 20h 58m
⏳ 4.0 business days
🏁
Status: Closed by Joseph Nuovo Jan 29, 7:07 PM
From: Completed
To: Closed
Duration in Previous: 5d 10h
⏱️
▶
2 Labor Added Jan 30, 1:18 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 18h 12m
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 3h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:31 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 37m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22m
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 20m

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

📦
Parts Order 00088796
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Jan 23, 12:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-253010

Work Details (2)

Name Type Status Qty Amount Date
WL-03076534 Labor Open 1.5 $100.00 Jan 23, 12:00 PM
WL-03085165 Labor Open 0.016666666666667 $38.00 Jan 30, 1:18 PM

Details