Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281962 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MICHIGAN MEDICINE UNIVERSITY HOSPITAL — 1500 E MEDICAL CENTER DR, ANN ARBOR MI, 48109

Jun 19, 2025 → Jan 9, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (15 biz days early)
Active: 46 biz days
Paused: 91 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸88d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 24, 2025
88 business days (not counted)
12d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Nov 12, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 12 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 12 → Nov 12, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 12 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 12 → Nov 14, 2025
2 business days (not counted)
24d
▶ Clock Running
Status: Scheduled
Nov 14 → Dec 22, 2025
24 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Entered
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 36 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 22 → Dec 22, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 29, 2025
4 business days (counted)
Running total: 40 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 29 → Dec 30, 2025
1 business day (not counted)
▶ Clock Running
Status: Scheduled
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 40 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 30 → Dec 30, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 8, 2026
6 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 46 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 8, 2026
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Oct 24 Ready for Release ⏸ Paused 88 —
Oct 24 → Nov 12 Ready for Scheduling ▶ Running 12 12
Nov 12 → Nov 12 Scheduled ▶ Running 0 12
Nov 12 → Nov 12 Awaiting Parts ⏸ Paused 0 —
Nov 12 → Nov 12 Scheduled ▶ Running 0 12
Nov 12 → Nov 14 Awaiting Parts ⏸ Paused 2 —
Nov 14 → Dec 22 Scheduled ▶ Running 24 36
Dec 22 → Dec 22 Entered ▶ Running 0 36
Dec 22 → Dec 22 Ready for Release ⏸ Paused 0 —
Dec 22 → Dec 29 Ready for Scheduling ▶ Running 4 40
Dec 29 → Dec 30 Awaiting Parts ⏸ Paused 1 —
Dec 30 → Dec 30 Scheduled ▶ Running 0 40
Dec 30 → Dec 30 Awaiting Parts ⏸ Paused 0 —
Dec 30 → Jan 8 Scheduled ▶ Running 6 46
Jan 8 → Jan 8 Tech On Site ▶ Running 0 46
Material Management 4.4d
Holding 88.0d (excluded)
Coordinators 48.9d
Field Work 1.6d
Billing 10.3d
✓ SLA Met
Material Management
4.4 days
Holding (excluded from total)
88.0 days
Coordinators
48.9 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
10.3 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
138.0 days Total Age
⏱️
88.0d in Ready for Release Longest Stage
🔄
22 transitions Status Changes
⚠️
62.9d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay 88.0 days stuck in "Ready for Release"
⏱️
Total Delay 62.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
88.0d
Ready for Scheduling
17.6d / 1.0d SLA
Scheduled
31.3d / 2.0d SLA
Awaiting Parts
4.4d / 3.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
16.7d / 1.0d SLA
Ready to Bill
8.4d / 1.0d SLA
WO Correction Needed
1.9d
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 DMalloy - Emailed customer advising that we were able to get a new battery order placed after the last order was lost/held by UPS. Advised will provide tracking once available. Advised nad dispatched for FSE Bennet to return on next week Wednesday 1/7 to Thursday 1/8 to complete the devices.  

littljoh@med.umich.edu

pbayko@med.umich.edu 


11/11/2025 DMalloy -Emailed customer advising that I can FSE Bennet can be onsite Monday 11/24/2025. FSE is working on obtaining vendormate.  

littljoh@med.umich.edu

pbayko@med.umich.edu 


10/24/2025 MHamersley - recd email from Peter confirming devices; FSE Cred: Vendormate; POC: John Little, 734-757-9509, littljoh@med.umich.edu ...


10/23/2025 MHamersley - called 734-757-9496, spoke to Peter, POC, sending him email to verify devices: pbayko@med.umich.edu ...


08/29/2025 MHamersley - called 734-936-4000, transferred to Bio Med, need to call: 734-757-9496, Peter, call went to his VM/LM

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01281962
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 47m
🚨 88.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Oct 24, 3:10 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 126d 23h
🚨 13.0 business days
👷
▶
5 Technician Assigned Nov 12, 10:09 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-24T05:00:00.000+0000, 2025-11-24T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 18d 19h
📦
Parts Requested
Order: 00085148
Status: Canceled
📦
Status: Awaiting Parts by Deon Malloy
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
📅
▶
3 Dispatch Scheduled Nov 12, 10:15 AM
Dispatch Scheduled → Status: Scheduled → Status: Awaiting Parts
🗓️
Status: Scheduled by Deon Malloy
From: Awaiting Parts
To: Scheduled
Duration in Previous: 4m
📦
Status: Awaiting Parts by Deon Malloy
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
⏳ 3.0 business days
🔩
▶
2 2x Parts Added Nov 14, 4:04 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 2d 5h
⏳ 2.0 business days
📅
Dispatch Scheduled by Deon Malloy Nov 17, 11:37 AM
Scheduled For: 2025-12-04T13:00:00.000+0000, 2025-12-08T13:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Deon Malloy Dec 2, 1:51 PM
Scheduled For: 2025-12-15T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Deon Malloy Dec 9, 12:00 PM
Scheduled For: 2025-12-17T13:00:00.000+0000, 2025-12-18T13:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Dec 9, 12:30 PM
Scheduled For: 2025-12-17T13:00:00.000+0000
⚠️ 7.0 business days
💵
2x Expenses Added Dec 17, 4:11 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🆕
Status: Entered by Cristina Everetts Dec 22, 10:29 AM
From: Scheduled, Entered, Ready for Release
To: Entered, Ready for Release, Ready for Scheduling
Duration in Previous: 37d 18h, 0m
⚠️ 5.0 business days
📦
▶
2 Parts Requested Dec 29, 4:25 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Deon Malloy
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 7d 5h
🗓️
▶
5 Status: Scheduled Dec 30, 11:20 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled → Status: Awaiting Parts
👷
Technician Assigned by Deon Malloy
Technician: a0h5A00000HnhPcQAJ, Bennet O Dartey
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-07T00:00:00.000+0000, 2026-01-07T05:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-07T17:00:00.000+0000
📦
Status: Awaiting Parts by Deon Malloy
From: Scheduled
To: Awaiting Parts
Duration in Previous: 3m
🔩
▶
2 2x Parts Added Dec 30, 11:37 AM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Audrey Tharp
From: Awaiting Parts
To: Scheduled
Duration in Previous: 14m
⚠️ 6.0 business days
💵
2x Expenses Added Jan 7, 1:56 PM
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Deon Malloy Jan 7, 9:28 PM
Scheduled For: 2026-01-08T13:00:00.000+0000
🔧
Status: Tech On Site by Bennet Dartey Jan 8, 2:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 2h
⏱️
Labor Added Jan 8, 6:27 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Bennet Dartey Jan 8, 6:59 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 33m
💵
3x Expenses Added Jan 9, 10:37 AM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Bennet Dartey Jan 9, 6:21 PM
From: Completed
To: Closed
Duration in Previous: 23h 22m
🚨 12.7 business days
⏱️
▶
2 Labor Added Jan 28, 3:31 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 18d 21h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 29, 3:49 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 3, 11:47 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 4d 19h, 0m
⏳ 2.0 business days
🏁
Status: Closed by Sean Currie Feb 4, 2:23 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 2h
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 10, 2:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 0h
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Feb 16, 3:21 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m

Bottlenecks

Ready for Scheduling
Duration: 12.6 business days (threshold: 1.0 business days)
Exceeded by 11.6 business days
Scheduled
Duration: 24.4 business days (threshold: 2.0 business days)
Exceeded by 22.4 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Completed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Closed
Duration: 12.1 business days (threshold: 1.0 business days)
Exceeded by 11.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📦
Parts Order 00085148
Canceled
📦
Parts Order 00087408
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Jan 8, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
N/A

Work Details (13)

Name Type Status Qty Amount Date
WL-03007961 Parts Open 1 $0.00 Nov 14, 4:04 PM
WL-03007962 Expenses Open 1 $0.00 Nov 14, 4:04 PM
WL-03040877 Expenses Open 1 $0.00 Dec 17, 4:11 PM
WL-03040878 Expenses Open 1 $135.23 Dec 17, 4:11 PM
WL-03049708 Parts Open 1 $0.00 Dec 30, 11:37 AM
WL-03049709 Expenses Open 1 $0.00 Dec 30, 11:37 AM
WL-03056332 Expenses Open 1 $135.23 Jan 7, 1:56 PM
WL-03056333 Expenses Open 1 $0.00 Jan 7, 1:56 PM
WL-03058316 Labor Open 1.5 $100.00 Jan 8, 6:27 PM
WL-03059309 Expenses Open 1 $0.00 Jan 9, 10:37 AM
WL-03059310 Expenses Open 1 $0.00 Jan 9, 10:37 AM
WL-03059311 Expenses Open 1 $0.00 Jan 9, 10:37 AM
WL-03082036 Labor Open 0.016666666666667 $38.00 Jan 28, 3:31 PM

Details