Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281985 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 GE HEALTHCARE AMBASSADOR MEDICAL INC — 14470 BERGEN BLVD STE 400, NOBLESVILLE IN, 46060

Jun 19, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (54 biz days early)
Active: 2 biz days
Paused: 96 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸96d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Nov 5, 2025
96 business days (not counted)
▶ Clock Running
Status: On Hold
Nov 5 → Nov 7, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jun 19, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Nov 5 Ready for Release ⏸ Paused 96 —
Nov 5 → Nov 7 On Hold ▶ Running 2 2
Nov 7 → Nov 7 Assigned ▶ Running 0 2
Nov 7 → Nov 7 Scheduled ▶ Running 0 2
Holding 98.9d (excluded)
Coordinators 0.0d
Field Work 0.0d
Billing 12.0d
✓ SLA Met
Holding (excluded from total)
98.9 days
Coordinators
0.0 days
Field Work
0.0 days
Billing
12.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Nov 7, 2025 (85 days early)
📅
97.8 days Total Age
⏱️
96.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
11.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 96.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
96.0d
On Hold
2.9d
Scheduled
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/07/2025 ABelyea - per Jenny, these are being completed at GE AMB warehouse. Closing as admin only. 11/05/2025 Mklose rcvd message from Allison Belyea- I asked about the GE Ambassador devices on our FMI call this week. Jenny said they may all be GE depot devices and may not need to be on our list. You can put them all on hold for now and she will either let us know to cancel them or provide the right POC... 10/01/2025 Mklose reached out to Allison Belyea; She is reaching out to Jenny for the PO and dates on these devices.... 08/11/2025 MHamersley - IB call from Aleesha, 631-820-8123, she stated Bayshore Medical is a Medical Equipment Broker and does not physically hold ultrasound devices. She would need PO numbers & dates of each device to track them down, however, she said none at her location and most likely sent all over, including overseas. ... 08/11/2025 MHamersley - called 317-814-8400, phone just rings, disconnects at 1.20 mark, x2; called 631-467-5555, Gloria Thompson, this rings at Bayshore Medical, 3075 Veterans Memorial Hwy # 280, Ronkonkoma, NY 11779, transferred to Ultrasound Dept, call went to VM/LM ... 07/21/2025 MHamersley - called 317-814-8400, phone just rings, no answer; GE HEALTHCARE AMBASSADOR MEDICAL INC is an Ultrasound Leasing Company
🔧 Work Performed
Admin Closure Only
🔍 Technician Findings
Admin Closure Only
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01281985
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 96.0 business days
⏸️
Status: On Hold by Megan Klose Nov 5, 11:30 AM
From: Ready for Release
To: On Hold
Duration in Previous: 138d 21h
⏳ 3.0 business days
👷
▶
5 Status: Assigned Nov 7, 4:22 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Completed → Status: Closed
👷
Technician Assigned by Allison Belyea
Technician: Fady Messak
📅
Dispatch Scheduled by Allison Belyea
Scheduled For: 2025-11-07T06:00:00.000+0000
✔️
Status: Completed by Allison Belyea
From: Scheduled
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Allison Belyea
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.9 business days
⏱️
Labor Added Nov 11, 1:40 PM
Type: Labor
Status: Open
Qty: N/A
📄
Status: Ready to Bill by Timothy Amburgey Nov 11, 1:47 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 21h
🚨 12.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 20d 0h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:36 PM
Invoice Number: 247863

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Nov 7, 1:00 AM
Created
Jun 19, 2:27 PM
Invoice #
247863

Work Details (1)

Name Type Status Qty Amount Date
WL-03003369 Labor Open - $38.00 Nov 11, 1:40 PM

Details