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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282006 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UPMC PINNACLE HEALTH SYSTEM HARRISBURG — 111 S FRONT ST, HARRISBURG PA, 17101

Jun 19, 2025 → Jan 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (9 biz days early)
Active: 10 biz days
Paused: 133 biz days
🕐 Clock stopped: Completed (Jan 19, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Dec 12, 2025
120 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 12 → Dec 15, 2025
1 business day (not counted)
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 18, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 3 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Dec 18 → Jan 7, 2026
12 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 14, 2026
5 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Closed
Jan 14 → Jan 19, 2026
2 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 19, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Dec 12 Ready for Release ⏸ Paused 120 —
Dec 12 → Dec 12 Scheduled ▶ Running 0 0
Dec 12 → Dec 15 Awaiting Parts ⏸ Paused 1 —
Dec 15 → Dec 18 Scheduled ▶ Running 3 3
Dec 18 → Dec 18 Entered ▶ Running 0 3
Dec 18 → Jan 7 Ready for Release ⏸ Paused 12 —
Jan 7 → Jan 7 Assigned ▶ Running 0 3
Jan 7 → Jan 14 Scheduled ▶ Running 5 8
Jan 14 → Jan 14 Completed ▶ Running 0 8
Jan 14 → Jan 19 Closed ▶ Running 2 10
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 10
Jan 19 → Jan 19 Scheduled ▶ Running 0 10
Material Management 1.3d
Holding 132.8d (excluded)
Coordinators 9.4d
Field Work 0.0d
Billing 6.7d
✓ SLA Met
Material Management
1.3 days
Holding (excluded from total)
132.8 days
Coordinators
9.4 days
Over SLA
Field Work
0.0 days
Billing
6.7 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 19, 2026 (12 days early)
📅
143.0 days Total Age
⏱️
120.0d in Ready for Release Longest Stage
🔄
15 transitions Status Changes
⚠️
17.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 14, 2026
Visit 2 Jan 19, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 120.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
132.8d
Scheduled
9.4d / 2.0d SLA
Awaiting Parts
1.3d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
9.5d / 1.0d SLA
Ready to Bill
5.5d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/07/2026 RFosbury - Called Unit Director, Heidi Baily at 717-782-5498 LVM. Sent FU to bailyhl@upmc.edu

12/29/2025 RFosbury - sent email to askinskl@upmc.edu; Andrew.Dellinger@trimedx.com; dellingera@upmc.edu, asking to confirm inventory.

12/12/2025 DMalloy - Emailed customer adving that we can have FSE Eric onsite next week for the devices. 

aric.adlon@trimedx.com


11/04/2025 RFosbury - sent email to askinskl@upmc.edu; Andrew.Dellinger@trimedx.com; dellingera@upmc.edu, asking to confirm inventory.

09/30/2025 MHamersley - recd automatic reply from Andrew, stating use new email address: andrew.dellinger@trimedx.com and that he is on medical leave for several weeks; sent email to co.worker: Kenneth Askins, askinskl@upmc.edu ... 09/30/2025 MHamersley - called 717-782-3689, call went to Andy's VM/LM; sent email: Andrew.Dellinger@trimedx.com & dellingera@upmc.edu ... 09/23/2025 mklose called 717-988-9515, Keith adv he is not the correct person for this, and does not know who is. ... 09/23/2025 mklose called 717-782-3131. xfer biomed. LVM ... 09/12/2025 Mklose called 717-782-3131. xfer to Biomed. Trimedx 866-585-1141. Spoke to Adrian, she will send information to engineer and have them contact us. Gave dates of 09/24/2025 - 09/26/2025

🔧 Work Performed
complete
🔍 Technician Findings
complete
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282006
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 42m
🚨 120.0 business days
📅
▶
4 Dispatch Scheduled Dec 12, 4:41 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 176d 2h
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-17T13:00:00.000+0000
📦
▶
2 Parts Requested Dec 12, 4:53 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Deon Malloy
From: Scheduled
To: Awaiting Parts
Duration in Previous: 11m
⏳ 1.9 business days
🔩
▶
2 2x Parts Added Dec 15, 10:04 AM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by John Rolston
From: Awaiting Parts
To: Scheduled
Duration in Previous: 2d 17h
⏳ 4.0 business days
🆕
Status: Entered by Deon Malloy Dec 18, 12:33 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 3d 2h, 0m
🚨 13.0 business days
👷
▶
3 Technician Assigned Jan 7, 3:51 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rich Fosbury
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 20d 3h, 0m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-13T18:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
3 Labor Added Jan 14, 2:51 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Michael Steencken
From: Scheduled
To: Completed
Duration in Previous: 6d 23h
🏁
Status: Closed by Michael Steencken
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.0 business days
📅
▶
2 Status: Ready for Scheduling Jan 19, 1:28 PM
Status: Ready for Scheduling → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-19T05:00:00.000+0000, 2026-01-19T00:00:00.000+0000, 2026-01-19T13:00:00.000+0000
⏱️
▶
2 Labor Added Jan 19, 3:55 PM
Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2h 30m
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Jan 28, 3:30 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 8d 23h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 1h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:31 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 37m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22m
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 20m

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

📦
Parts Order 00086720
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Michael Steencken
Scheduled
Jan 19, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-253010

Work Details (5)

Name Type Status Qty Amount Date
WL-03037737 Parts Open 1 $0.00 Dec 15, 10:04 AM
WL-03037738 Expenses Open 1 $0.00 Dec 15, 10:04 AM
WL-03064943 Labor Open 0.25 $100.00 Jan 14, 2:51 PM
WL-03070706 Labor Open 5 $0.00 Jan 19, 3:55 PM
WL-03082028 Labor Open 0.016666666666667 $38.00 Jan 28, 3:30 PM

Details