Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282012 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TRICITIES HOSPITAL — 411 W RANDOLPH RD, HOPEWELL VA, 23860

Jun 19, 2025 → Jan 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met
Active: 91 biz days
Paused: 61 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸55d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 8, 2025
55 business days (not counted)
59d
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Dec 4, 2025
59 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 59 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 4 → Dec 12, 2025
6 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 16, 2025
2 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Entered
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 61 of ? biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Jan 20, 2026
22 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 28, 2026
6 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 28 → Jan 31, 2026
2 business days (counted)
Running total: 91 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 31, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Sep 8 Ready for Release ⏸ Paused 55 —
Sep 8 → Dec 4 Ready for Scheduling ▶ Running 59 59
Dec 4 → Dec 4 Scheduled ▶ Running 0 59
Dec 4 → Dec 12 Awaiting Parts ⏸ Paused 6 —
Dec 12 → Dec 16 Scheduled ▶ Running 2 61
Dec 16 → Dec 16 Entered ▶ Running 0 61
Dec 16 → Jan 20 Ready for Scheduling ▶ Running 22 83
Jan 20 → Jan 28 Scheduled ▶ Running 6 89
Jan 28 → Jan 31 Tech On Site ▶ Running 2 91
Material Management 5.8d
Holding 55.0d (excluded)
Coordinators 92.0d
Field Work 2.5d
Billing 4.3d
✓ SLA Met
Material Management
5.8 days
Over SLA
Holding (excluded from total)
55.0 days
Coordinators
92.0 days
Over SLA
Field Work
2.5 days
Over SLA
Billing
4.3 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 31, 2026 (on time)
📅
152.0 days Total Age
⏱️
59.4d in Ready for Scheduling Longest Stage
🔄
14 transitions Status Changes
⚠️
92.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 59.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 92.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
55.0d
Ready for Scheduling
82.0d / 1.0d SLA
Scheduled
10.0d / 2.0d SLA
Awaiting Parts
5.8d / 3.0d SLA
Tech On Site
2.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/20/2026 RFosbury called and spoke with Mike. Have Jeffrey onsite Jan 26th

12/16/2025 RFosbury - reschedule after new year.

12/04/2025 Rfosbury - Called and spoke with Mike and rescheduled for 12/31/2025 at 10 AM. - sent FU to 212681266@gehealthcare.com.

11/26/2025 Mklose called 912-537-9851; Mike confirmed Ryan Friday Dec 12th.

11/07/2025 Mklose, email for POC is 212681266@gehealthcare.com.

09/08/2025 MKlose called 804-541-1600, xfer to Biomed, spoke to Mike. Confirmed 2 devices, Unable to locate 2 devices. Did not get his last name, or email. He said he would rather we call him at 804-489-7012. WO-01282012; VFC001353 - ICU room 11, WO-01282088; VFC001307 - 1st floor ER, behind nurse station WO-01282489; VGD003723, Unable to locate WO-01282508; VGD001913 - Unable to locate

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI78101
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282012
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 55.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 8, 5:08 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 81d 1h
🚨 59.9 business days
👷
▶
3 Technician Assigned Dec 4, 1:02 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-31T15:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 86d 20h
📦
▶
2 Parts Requested Dec 4, 1:10 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Rich Fosbury
From: Scheduled
To: Awaiting Parts
Duration in Previous: 8m
⚠️ 6.0 business days
🔩
▶
2 2x Parts Added Dec 11, 7:54 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Amy Greene
From: Awaiting Parts
To: Scheduled
Duration in Previous: 7d 6h
⏳ 3.5 business days
🆕
Status: Entered by Rich Fosbury Dec 16, 1:46 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 4d 17h, 0m
🚨 23.0 business days
📅
▶
3 Dispatch Scheduled Jan 20, 9:50 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 34d 20h
📅
Dispatch Scheduled by Rich Fosbury Jan 20, 4:13 PM
Scheduled For: 2026-01-26T13:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Jan 20, 5:27 PM
Scheduled For: 2026-01-26T14:00:00.000+0000
⏳ 4.8 business days
📅
Dispatch Scheduled by Rich Fosbury Jan 26, 8:16 AM
Scheduled For: 2026-01-28T00:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Jan 26, 8:26 AM
Scheduled For: 2026-01-28T16:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Jan 28, 2:51 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 5h
🔩
Parts Added Jan 28, 3:32 PM
Type: Parts
Status: Open
Qty: 1
⏱️
2x Labor Added Jan 28, 11:55 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 20
⏳ 2.0 business days
✔️
Status: Completed by Jeffrey Coles Jan 31, 12:45 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 9h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Feb 2, 10:30 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 9h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 6h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:31 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 37m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22m
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 20m

Bottlenecks

Ready for Scheduling
Duration: 59.4 business days (threshold: 1.0 business days)
Exceeded by 58.4 business days
Awaiting Parts
Duration: 5.8 business days (threshold: 3.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 22.7 business days (threshold: 1.0 business days)
Exceeded by 21.7 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00086235
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Jan 28, 11:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-253010

Work Details (6)

Name Type Status Qty Amount Date
WL-03035012 Parts Open 1 $0.00 Dec 11, 7:54 PM
WL-03035013 Expenses Open 1 $0.00 Dec 11, 7:54 PM
WL-03082038 Parts Open 1 $0.00 Jan 28, 3:32 PM
WL-03082887 Labor Open 1.5 $100.00 Jan 28, 11:55 PM
WL-03082888 Travel Open 20 $0.00 Jan 28, 11:55 PM
WL-03087729 Labor Open 0.016666666666667 $38.00 Feb 2, 10:30 AM

Details