📍 MEDSTAR FRANKLIN SQUARE MEDICAL CENTER — 9000 FRANKLIN SQUARE DR, BALTIMORE MD, 21237
Jun 19, 2025 → Oct 29, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (61 biz days early)
Active: 14 biz days
Paused: 77 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸65d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 22, 2025
65 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 24, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 25, 2025
1 business day (counted)
Running total: 3 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Awaiting Parts
Sep 25 → Oct 14, 2025
12 business days (not counted)
11d
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 29, 2025
11 business days (counted)
Running total: 14 of ? biz days used
Created: Jun 19, 2025Completed: Oct 29, 2025
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Sep 22
Ready for Release
⏸ Paused
65
—
Sep 22 → Sep 24
Ready for Scheduling
▶ Running
2
2
Sep 24 → Sep 25
Scheduled
▶ Running
1
3
Sep 25 → Oct 14
Awaiting Parts
⏸ Paused
12
—
Oct 14 → Oct 29
Scheduled
▶ Running
11
14
Material Management13.0d
Holding65.0d (excluded)
Coordinators16.6d
Field Work0.0d
Billing3.0d
✓ SLA Met
Material Management
13.0 days
Over SLA
Holding(excluded from total)
65.0 days
Coordinators
16.6 days
Over SLA
Field Work
0.0 days
Billing
3.0 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Oct 29, 2025 (94 days early)
📅
91.0 daysTotal Age
⏱️
65.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
25.1d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay65.0 days stuck in "Ready for Release"
⏱️
Total Delay25.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
65.0d
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
13.6d / 2.0d SLA
Awaiting Parts
13.0d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/24/2025 RFosbury - rec'd email confirmation from nicholas.g.rocks@medstar.net confirming FSE on Site 10/2/25 at 12 PM
09/24/2025 RFosbury - called (443) 417-5947 and LVM. Will also send f/u email to nicholas.g.rocks@medstar.net
09/22/2025 RFosbury emailed kevin.pugh@medstar.net and Nicholas.G.Rocks@medstar.net, proposing FSE on site 10/2/2025 at 12 PM
09/16/2025 Mklose called 410 650 2191, spoke to Danielle. She gave email for Jennifer, follow up email sent; jennifer.m.philips@medstar.net
09/04/2025 MKlose,, called 443-777-7153 xfer to Nick, line unavailable. xfer back to operator, line disconnected, sent email Nicholas.G.Rocks@medstar.net
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
none
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - MEDSTAR FRANKLIN SQUARE MEDICAL CENTER - BALTIMORE, MD - WO-01282017
Completed Sep 16, 2025
To: jennifer.m.philips@medstar.net
CC: cristina.everetts@emsar.com; rich.fosbury@emsar.com; megan.klose@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - MEDSTAR FRANKLIN SQUARE MEDICAL CENTER - BALTIMORE, MD - WO-01282017
Body:
Hi Jennifer
I spoke to Kevin at MEDSTAR FRANKLIN SQUARE MEDICAL CENTER, h
📧
Live Call_Followed Up With Email
Completed Sep 16, 2025
09/16/2025 Mklose called 410 650 2191, spoke to Danielle. She gave email for Jennifer, follow up email sent; jennifer.m.philips@medstar.net
📅
WO-01282017 - FCO - Venue Fit Ultrasound - BALTIMORE - MEDSTAR FRANKLIN SQUARE MEDICAL CENTER
Oct 14, 2025 12:00pm – 2:00pm
Work Order: WO-01282017
Account: GE Healthcare FMI
Customer Case Number: 1-554880596168, 1-554907825792
Location: MEDSTAR FRANKLIN SQUARE MEDICAL CENTER
Address: 9000 FRANKLIN SQUARE DR, BALTIMORE, MD 21237
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFD001194
Contact Name: N
JPG
VFD001194_Batteries
Oct 2, 2025
JPG
VFD001194_Diagnostic Test Pass
Oct 2, 2025
JPG
VFD001194_Product Label
Oct 2, 2025
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282017
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:14 PM
From:Entered
To:Ready for Release
Duration in Previous:47m
🚨65.0 business days
📅
Status: Ready for Scheduling by Rich FosburySep 22, 9:53 AM