Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282020 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BUFFALO SURGERY CENTER LLC — 3921 SHERIDAN DR, AMHERST NY, 14226

Jun 19, 2025 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met
Active: 7 biz days
Paused: 164 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸164d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 18, 2026
164 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 27, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 18 Ready for Release ⏸ Paused 164 —
Feb 18 → Feb 27 Scheduled ▶ Running 7 7
Holding 164.0d (excluded)
Coordinators 8.0d
Billing 3.1d
✓ SLA Met
Holding (excluded from total)
164.0 days
Coordinators
8.0 days
Over SLA
Billing
3.1 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Feb 27, 2026 (1 days early)
📅
171.0 days Total Age
⏱️
164.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
8.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Closed • 258 days old
🚨
Primary Delay 164.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
164.0d
Scheduled
8.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
WO Correction Needed
0.1d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 mklose dispatch Bryan, unannounced

02/09/2026; ARoosa - Called; 716-316-6312, Mailbox full can't accept messages.


12/17/2025 MHamersley - called 716-316-6312, call went to VM, mailbox is still full and cannot accept msgs


12/16/2025 MHamersley - called 716-316-6312, call went to VM, mailbox is still full and cannot accept msgs


12/15/2025 MHamersley - called 716-316-6312, returning Gabby's missed call, the mailbox is full and cannot accept msgs


12/12/2025 MHamersley - called 716-250-6520, press 1, call went to VM/LM


10/28/2025 MKlose called (716) 250-6520; unsure what office has device, automated loop, attempted to get person on phone, just kept saying "please continue to hold"

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282020
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:08 PM
From: Entered
To: Ready for Release
Duration in Previous: 41m
🚨 164.0 business days
👷
▶
3 Technician Assigned Feb 18, 8:39 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-27T15:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 243d 18h
⚠️ 8.0 business days
⏱️
4x Labor Added Feb 27, 4:57 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 0.5, 1, 10
✔️
Status: Completed by Bryan Rodriguez Feb 27, 5:12 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 8h, 0m
⏳ 1.8 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 2, 10:20 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 1:55 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 2d 3h, 0m
🏁
Status: Closed by Bryan Rodriguez Mar 4, 2:58 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 2m

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
FCO
Branch
N/A
Technician
Bryan Rodriguez
Scheduled
Feb 27, 10:00 AM
Created
Jun 19, 2:27 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03123833 Labor Open 0.5 $525.00 Feb 27, 4:57 PM
WL-03123834 Labor Open 1 $100.00 Feb 27, 4:57 PM
WL-03123835 Travel Open 10 $0.00 Feb 27, 4:57 PM
WL-03123836 Parts Open 1 $0.00 Feb 27, 4:57 PM

Details