Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282044 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 EMILY COURIC CLINICAL CANCER CENTER — 1240 LEE ST, CHARLOTTESVILLE VA, 22903

Jun 19, 2025 → Jan 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (15 biz days early)
Active: 11 biz days
Paused: 126 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸126d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Dec 22, 2025
126 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 22 → Jan 6, 2026
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 8, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Dec 22 Ready for Release ⏸ Paused 126 —
Dec 22 → Jan 6 Scheduled ▶ Running 9 9
Jan 6 → Jan 7 Tech On Site ▶ Running 1 10
Jan 7 → Jan 8 Tech Off Site ▶ Running 1 11
Jan 8 → Jan 8 Tech On Site ▶ Running 0 11
Holding 126.0d (excluded)
Coordinators 10.0d
Field Work 4.1d
Billing 16.8d
✓ SLA Met
Holding (excluded from total)
126.0 days
Coordinators
10.0 days
Over SLA
Field Work
4.1 days
Over SLA
Billing
16.8 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 8, 2026 (23 days early)
📅
137.0 days Total Age
⏱️
126.0d in Ready for Release Longest Stage
🔄
18 transitions Status Changes
⚠️
24.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 8, 2026

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 126.0 days stuck in "Ready for Release"
⏱️
Total Delay 24.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
126.0d
Scheduled
10.0d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Tech Off Site
2.0d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Closed
6.9d / 1.0d SLA
Ready to Bill
15.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/22/2025 EMartin updating scheduled date for FSE to complete devices onsite 11/14/2025 EMartin sent email to Strong, Sara L *HS Frank, Matthew J *HS Headley, Patrick C *HS advising FSE onsite Monday 12/01/25 to start devices 10/31/2025 MHamersley - recd email from Sara providing locations for several ultrasound devices and additional contact emails: Strong, Sara L *HS Frank, Matthew J *HS Headley, Patrick C *HS Venue Fit Ultrasound VFD001193 - Located in the Vascular Lab 09/30/2025 RFosbury - Sent F/U email to Sara.strong@uvahealth.org , zsc3ky@uvahealth.org to confirm inventory. 08/22/2025 MHamersley - called 434-924-9333, transferred to main hospital, then to Bio Med, spoke to Sara Strong, sent email: Sara.strong@uvahealth.org , zsc3ky@uvahealth.org ... 07/23/2025 MHamersley - called 434-924-9333, transferred to Imaging Dept, call went to VM/LM.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282044
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 49m
🚨 126.0 business days
👷
▶
4 Technician Assigned Dec 22, 10:41 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 185d 20h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-05T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-05T13:00:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Ryan Lewis Jan 6, 3:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 4h
🚗
Status: Tech Off Site by Ryan Lewis Jan 7, 10:03 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 19h 2m
🔧
Status: Tech On Site by Ryan Lewis Jan 8, 7:23 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 21h 20m
⏱️
3x Labor Added Jan 8, 7:47 AM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1.5
✔️
Status: Completed by Ryan Lewis Jan 8, 9:26 AM
From: Tech On Site
To: Completed
Duration in Previous: 2h 3m
🏁
Status: Closed by Ryan Lewis Jan 8, 12:05 PM
From: Completed
To: Closed
Duration in Previous: 2h 39m
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Jan 19, 3:16 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 11d 3h
💵
Status: Billing Review by Timothy Amburgey Jan 20, 12:14 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 20h 54m, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 21, 1:43 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 1h, 0m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 23, 11:11 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 21h
📄
Status: Ready to Bill by Timothy Amburgey Jan 23, 11:20 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 9m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 26, 10:01 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 2d 22h
📄
Status: Ready to Bill by Timothy Amburgey Jan 26, 10:06 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9d 6h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:31 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 37m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22m
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 20m

Bottlenecks

Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Closed
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Jan 5, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-253010

Work Details (4)

Name Type Status Qty Amount Date
WL-03057275 Labor Open 0.5 $525.00 Jan 8, 7:47 AM
WL-03057276 Labor Open 1.5 $100.00 Jan 8, 7:47 AM
WL-03057277 Expenses Open 1 $0.00 Jan 8, 7:47 AM
WL-03070665 Labor Open 0.016666666666667 $38.00 Jan 19, 3:16 PM

Details