Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282049 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UC HEALTH — 3200 BURNET AVE, CINCINNATI OH, 45229

Jun 19, 2025 → Oct 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (61 biz days early)
Active: 0 biz days
Paused: 91 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸91d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 29, 2025
91 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jun 19, 2025 Completed: Oct 29, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Oct 29 Ready for Release ⏸ Paused 91 —
Oct 29 → Oct 29 Scheduled ▶ Running 0 0
Oct 29 → Oct 29 Tech On Site ▶ Running 0 0
Holding 91.0d (excluded)
Coordinators 0.8d
Field Work 0.1d
Billing 3.0d
✓ SLA Met
Holding (excluded from total)
91.0 days
Coordinators
0.8 days
Field Work
0.1 days
Billing
3.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Oct 29, 2025 (94 days early)
📅
91.0 days Total Age
⏱️
91.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 258 days old
🚨
Primary Delay 91.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
91.0d
Scheduled
0.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15/2025 rcvd call from Ann 414-368-6271. She is a GE rep tech support. she will reach out to FMI team for poc information. 


10/15/2025 mklose called (513) 475-8000; xfer to BioMed. Ji confirmed this device is at UC Health 3200 Burnet Ave. Ticket # 1-556228130418. will send message and have engineer call us. 

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282049
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 91.0 business days
👷
▶
3 Technician Assigned Oct 29, 10:33 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-29T04:00:00.000+0000, 2025-10-29T00:00:00.000+0000, 2025-10-29T12:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 131d 19h
🔧
Status: Tech On Site by Eric Mancerella Oct 29, 5:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6h 43m
🔩
▶
3 Parts Added Oct 29, 6:21 PM
Parts Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.25
✔️
Status: Completed by Eric Mancerella
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 8m, 0m
⏳ 2.7 business days
⏱️
▶
2 Labor Added Oct 31, 11:44 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:02 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 2h
💰
Status: Invoiced by Timothy Amburgey Nov 4, 1:14 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 11m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:44 PM
Invoice Number: SM-245560

Bottlenecks

Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Oct 29, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-245560

Work Details (3)

Name Type Status Qty Amount Date
WL-02988700 Parts Open 1 $0.00 Oct 29, 6:21 PM
WL-02988704 Labor Open 1.25 $100.00 Oct 29, 6:24 PM
WL-02991582 Labor Open 0.016666666666667 $38.00 Oct 31, 11:44 AM

Details