Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282074 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SYRACUSE UNIVERSITY DISBURSEMENTS PROCESSING — 640 SKYTOP RD RM 120E, SYRACUSE NY, 13244

Jun 19, 2025 → Feb 24, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 28 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 16, 2026
143 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 22, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 3 of ? biz days used
17d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 17, 2026
17 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Entered
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 27, 2026
5 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 1, 2026
0 business days (counted)
Running total: 28 of ? biz days used
Created: Jun 19, 2025 Completed: Mar 1, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 16 Ready for Release ⏸ Paused 143 —
Jan 16 → Jan 22 Scheduled ▶ Running 3 3
Jan 22 → Jan 22 Entered ▶ Running 0 3
Jan 22 → Feb 17 Ready for Scheduling ▶ Running 17 20
Feb 17 → Feb 17 Assigned ▶ Running 0 20
Feb 17 → Feb 18 On Hold ▶ Running 1 21
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 21
Feb 18 → Feb 20 On Hold ▶ Running 2 23
Feb 20 → Feb 20 Entered ▶ Running 0 23
Feb 20 → Feb 20 On Hold ▶ Running 0 23
Feb 20 → Feb 27 Assigned ▶ Running 5 28
Feb 27 → Mar 1 Scheduled ▶ Running 0 28
Holding 146.8d (excluded)
Coordinators 28.4d
✗ SLA Missed
Holding (excluded from total)
146.8 days
Coordinators
28.4 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
168.0 days Total Age
⏱️
143.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
23.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay 143.0 days stuck in "Ready for Release"
⏱️
Total Delay 23.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.0d
Scheduled
5.0d / 2.0d SLA
Ready for Scheduling
18.1d / 1.0d SLA
On Hold
3.8d
Assigned
5.3d / 0.5d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 mklose email Facility, they adv dont have device. assign to April to close out WO

02/16/2026 mklose emailed POC to see if he found this device

01/22/2026 mklose per FSE, POC does not know who owns this device. will need to reach out to facility to locate device

01/16/2026 mklose rcvd confirmation from POC Bryan 1-20 @2pm


01/14/2026 RArnold - Called 315.425.4400 ext. 53373 for Sabrina Baxter. Was not able to transfer me to ext. Pressed 0 again and got Operator. Asked for biomed. Left a message. Trying emails below.

John.Walsh7@va.gov

Sabrina.Baxter@va.gov


01/14/2026 RArnold - Called 315-425-4400 pressed 0 for Operator but would not connect. 


12/04/2025 MHamersley - called 315-425-4400, xfer to Bio Med, call went to John Walsh VM/LM


WO-01282074-Venue Fit Ultrasound RVFD000062

WO-01281654-Venue Go Ultrasound VGC009030

WO-01282491-Venue Go Ultrasound VGD003692

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282074
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 143.0 business days
👷
▶
3 Technician Assigned Jan 16, 11:07 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-20T19:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 210d 20h
⏳ 4.0 business days
🆕
Status: Entered by Megan Klose Jan 22, 3:30 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 6d 4h, 0m
🚨 18.0 business days
👷
▶
2 Technician Assigned Feb 17, 3:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling, Assigned
To: Assigned, On Hold
Duration in Previous: 25d 23h, 0m
📅
Status: Ready for Scheduling by Rebecca Arnold Feb 18, 11:20 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 20h 18m
⏸️
Status: On Hold by Mandy Newman Feb 18, 4:47 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 5h 27m
⏳ 2.9 business days
🆕
▶
3 Status: Entered Feb 20, 4:09 PM
Status: Entered → Technician Assigned → Status: Assigned
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 4m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Feb 27, 10:37 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-27T15:45:00.000+0000
⏳ 1.0 business days
⏱️
▶
2 Labor Added Mar 1, 7:10 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 20h, 0m
⏳ 1.0 business days
⏱️
Labor Added Mar 2, 11:46 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 2, 11:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready for Scheduling
Duration: 17.4 business days (threshold: 1.0 business days)
Exceeded by 16.4 business days
Assigned
Duration: 5.3 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Feb 27, 10:45 AM
Created
Jun 19, 2:27 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03124834 Labor Open 0.5 $100.00 Mar 1, 7:10 AM
WL-03126050 Labor Open 0.016666666666667 $38.00 Mar 2, 11:46 AM

Details