Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282081 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WRIGHT STATE PHYSICIANS FAMILY MEDICINE — 725 UNIVERSITY BLVD FL 2, FAIRBORN OH, 45324

Jun 19, 2025 → Nov 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (49 biz days early)
Active: 5 biz days
Paused: 98 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸98d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Nov 7, 2025
98 business days (not counted)
▶ Clock Running
Status: On Hold
Nov 7 → Nov 17, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jun 19, 2025 Completed: Nov 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Nov 7 Ready for Release ⏸ Paused 98 —
Nov 7 → Nov 17 On Hold ▶ Running 5 5
Nov 17 → Nov 17 Assigned ▶ Running 0 5
Holding 103.7d (excluded)
Coordinators 0.0d
Billing 6.4d
✓ SLA Met
Holding (excluded from total)
103.7 days
Coordinators
0.0 days
Billing
6.4 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Nov 11, 2025 (81 days early)
📅
99.0 days Total Age
⏱️
98.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 258 days old
🚨
Primary Delay 98.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
98.0d
On Hold
5.7d
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
6.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/07/2025 MKlose called; (937) 245-7200; Mary B, Receptionist. Wright State Physicians moved, it is now Premier. They do not have ultrasounds, only Wright State Physicians did. Unsure where they moved to. 

🔧 Work Performed
FMI 78101 Not Executed - Device Location Unknown
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282081
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 42m
🚨 98.0 business days
⏸️
Status: On Hold by Megan Klose Nov 7, 8:42 AM
From: Ready for Release
To: On Hold
Duration in Previous: 140d 18h
⚠️ 5.1 business days
👷
▶
4 Technician Assigned Nov 17, 12:48 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Fady Messak
From: On Hold
To: Assigned
Duration in Previous: 9d 16h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 3.0 business days
⏱️
Labor Added Nov 19, 3:49 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Nov 19, 3:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 11d 21h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:37 PM
Invoice Number: 247863

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Jun 19, 2:27 PM
Invoice #
247863

Work Details (2)

Name Type Status Qty Amount Date
WL-03009412 Labor Open 0.5 $100.00 Nov 17, 12:49 AM
WL-03013349 Labor Open 0.016666666666667 $38.00 Nov 19, 3:49 PM

Details