Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282084 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ORTHOPAEDIC SPORTS MEDICI — 80 OAK HILL RD, RED BANK NJ, 07701

Jun 19, 2025 → Jan 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (9 biz days early)
Active: 22 biz days
Paused: 121 biz days
🕐 Clock stopped: Completed (Jan 19, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸121d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Dec 15, 2025
121 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 24, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Dec 30, 2025
3 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 6, 2026
4 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Entered
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 17, 2026
7 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Completed
Jan 17 → Jan 17, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Closed
Jan 17 → Jan 19, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 22 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 19, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Dec 15 Ready for Release ⏸ Paused 121 —
Dec 15 → Dec 15 Assigned ▶ Running 0 0
Dec 15 → Dec 24 Scheduled ▶ Running 7 7
Dec 24 → Dec 24 Entered ▶ Running 0 7
Dec 24 → Dec 30 Ready for Scheduling ▶ Running 3 10
Dec 30 → Jan 6 Scheduled ▶ Running 4 14
Jan 6 → Jan 7 Entered ▶ Running 1 15
Jan 7 → Jan 17 Scheduled ▶ Running 7 22
Jan 17 → Jan 17 Completed ▶ Running 0 22
Jan 17 → Jan 19 Closed ▶ Running 0 22
Jan 19 → Jan 19 Incomplete ▶ Running 0 22
Dispatch 1.3d
Holding 121.0d (excluded)
Coordinators 24.7d
Billing 15.8d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
121.0 days
Coordinators
24.7 days
Over SLA
Billing
15.8 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 19, 2026 (12 days early)
📅
143.0 days Total Age
⏱️
121.0d in Ready for Release Longest Stage
🔄
22 transitions Status Changes
⚠️
29.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 121.0 days stuck in "Ready for Release"
⏱️
Total Delay 29.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
121.0d
Assigned
0.0d / 0.5d SLA
Scheduled
20.9d / 2.0d SLA
Ready for Scheduling
3.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
14.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/07/2026 Mklose rcvd email from Lisa, confirm Davon Jan 13 *8:30am.


01/06/2026 Mklose, sent email to Lisa to offer Bryan Feb 12@8:30am. Philmon was unable to make it to this location before they closed.


12/24/2025 Brod - sent email to Lisa Corblies to reschedule for 01/02.

12/15/2025 Cever received email from Lisa Corblies <LCorblies@orthocenter.com> confirming Jan 5th

12/09/2025 Cever called 7327412313 was on hold but was able to speak to Lisa Corblies she advised she will double check the device tomorrow and confirm Jan 5th at 9 a.m. for service was the earliest they could be available advised we will tentively confirm but will wait to see sending email to lcorblies@orthocenter.com

11/21/2025 MHamersley - called 732-741-2313, xfer to Imaging Dept, call went to VM/LM


11/12/2025 MHamersley - called 732-741-2313, pressed *, xfer to Kelly Sharp, Ofc Mgr, call went to her VM/LM


09/19/2025 Mklose called 732-741-2313, spoke to Morgan, xfer to Kelly VM. LVM


07/22/2025 RArnold - Called 17327412313 ask for office manager, was sent to Kelly Sharp. Left message. 

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282084
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 121.0 business days
👷
▶
4 Technician Assigned Dec 15, 7:10 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 178d 16h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-05T14:00:00.000+0000
⚠️ 8.0 business days
🆕
Status: Entered by Brandi Rodriguez Dec 24, 12:19 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 9d 5h, 0m
⏳ 4.0 business days
🗓️
▶
4 Status: Scheduled Dec 30, 11:57 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Philmon Mehari
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-02T06:00:00.000+0000, 2026-01-02T00:00:00.000+0000
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-02T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Jan 2, 3:00 PM
Scheduled For: 2026-01-05T15:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Megan Klose Jan 6, 4:34 PM
From: Scheduled
To: Entered
Duration in Previous: 7d 4h
🗓️
▶
3 Status: Scheduled Jan 7, 8:39 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Davon Cox
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-13T13:30:00.000+0000
⚠️ 8.0 business days
🔩
2x Parts Added Jan 17, 2:12 PM
Type: Parts
Status: Open
Qty: 1
🚗
▶
3 2x Travel Added Jan 17, 2:28 PM
2x Travel Added → Status: Completed → Status: Closed
✔️
Status: Completed by Davon Cox
From: Scheduled
To: Completed
Duration in Previous: 10d 5h
🏁
Status: Closed by Davon Cox
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 0.0 business days
⚠️
Status: Incomplete by Sean Currie Jan 19, 9:06 AM
From: Closed
To: Incomplete
Duration in Previous: 1d 18h
⏱️
▶
2 3x Labor Added Jan 19, 10:24 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Davon Cox
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 1h 22m, 0m
⏳ 1.0 business days
⏱️
Labor Added Jan 20, 11:25 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 20, 11:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 21, 2:01 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 23, 11:11 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 21h
📄
Status: Ready to Bill by Timothy Amburgey Jan 23, 11:19 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 8m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 26, 10:01 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9d 6h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:31 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 37m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22m
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 20m

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Ready for Scheduling
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Davon Cox
Scheduled
Jan 13, 8:30 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-253010

Work Details (8)

Name Type Status Qty Amount Date
WL-03069306 Parts Open 1 $0.00 Jan 17, 2:12 PM
WL-03069307 Parts Open 1 $0.00 Jan 17, 2:12 PM
WL-03069311 Travel Open 53 $0.00 Jan 17, 2:28 PM
WL-03069312 Travel Open 53 $0.00 Jan 17, 2:28 PM
WL-03070213 Labor Open 1.5 $0.00 Jan 19, 10:24 AM
WL-03070214 Labor Open 1.25 $100.00 Jan 19, 10:24 AM
WL-03070215 Labor Open 1.75 $250.00 Jan 19, 10:24 AM
WL-03071539 Labor Open 0.016666666666667 $38.00 Jan 20, 11:25 AM

Details