Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282088 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TRICITIES HOSPITAL — 411 W RANDOLPH RD, HOPEWELL VA, 23860

Jun 19, 2025 → Jan 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (1 biz days early)
Active: 95 biz days
Paused: 56 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸55d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 8, 2025
55 business days (not counted)
59d
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Dec 4, 2025
59 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 59 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 4 → Dec 5, 2025
1 business day (not counted)
▶ Clock Running
Status: Scheduled
Dec 5 → Dec 16, 2025
7 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Entered
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 66 of ? biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Jan 20, 2026
22 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 28, 2026
6 business days (counted)
Running total: 94 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 94 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 95 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 29, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Sep 8 Ready for Release ⏸ Paused 55 —
Sep 8 → Dec 4 Ready for Scheduling ▶ Running 59 59
Dec 4 → Dec 4 Scheduled ▶ Running 0 59
Dec 4 → Dec 5 Awaiting Parts ⏸ Paused 1 —
Dec 5 → Dec 16 Scheduled ▶ Running 7 66
Dec 16 → Dec 16 Entered ▶ Running 0 66
Dec 16 → Jan 20 Ready for Scheduling ▶ Running 22 88
Jan 20 → Jan 28 Scheduled ▶ Running 6 94
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 94
Jan 28 → Jan 29 Tech On Site ▶ Running 1 95
Material Management 1.7d
Holding 55.0d (excluded)
Coordinators 97.1d
Field Work 3.3d
Billing 4.3d
✓ SLA Met
Material Management
1.7 days
Holding (excluded from total)
55.0 days
Coordinators
97.1 days
Over SLA
Field Work
3.3 days
Over SLA
Billing
4.3 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 31, 2026 (on time)
📅
152.0 days Total Age
⏱️
59.3d in Ready for Scheduling Longest Stage
🔄
16 transitions Status Changes
⚠️
94.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 59.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 94.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
55.0d
Ready for Scheduling
82.1d / 1.0d SLA
Scheduled
14.9d / 2.0d SLA
Awaiting Parts
1.7d / 3.0d SLA
Tech On Site
1.7d / 1.0d SLA
Completed
1.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/20/2026 RFosbury called and spoke with Mike. Have Jeffrey onsite Jan 26th

12/16/2025 RFosbury - reschedule after new year.

12/04/2025 Rfosbury - Called and spoke with Mike and rescheduled for 12/31/2025 at 10 AM. - sent FU to 212681266@gehealthcare.com.

11/26/2025 Mklose called 804-489-7012; Mike confirmed Ryan Friday Dec 12th.

11/07/2025 RFosbury - sent email to  212681266@gehealthcare.com proposing Allan K on Dec 11th or 15th at 9:30 AM

11/07/2025 Mklose, email for POC is 212681266@gehealthcare.com.

09/08/2025 MKlose called 804-541-1600, xfer to Biomed, spoke to Mike. Confirmed 2 devices, Unable to locate 2 devices. Did not get his last name, or email. He said he would rather we call him at 804-489-7012. WO-01282012; VFC001353 - ICU room 11, WO-01282088; VFC001307 - 1st floor ER, behind nurse station WO-01282489; VGD003723, Unable to locate WO-01282508; VGD001913 - Unable to locate

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI78101
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282088
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 44m
🚨 55.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 8, 5:31 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 81d 2h
🚨 59.8 business days
👷
▶
3 Technician Assigned Dec 4, 1:02 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-31T15:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 86d 20h
📦
▶
2 Parts Requested Dec 4, 1:12 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Rich Fosbury
From: Scheduled
To: Awaiting Parts
Duration in Previous: 9m
🔩
▶
2 2x Parts Added Dec 5, 11:45 AM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 22h 33m
⚠️ 8.0 business days
🆕
Status: Entered by Rich Fosbury Dec 16, 1:46 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 11d 2h, 0m
🚨 23.0 business days
🗓️
▶
4 Status: Scheduled Jan 20, 9:51 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-26T05:00:00.000+0000, 2026-01-26T00:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-27T01:00:00.000+0000, 2026-01-26T00:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Jan 20, 5:27 PM
Scheduled For: 2026-01-26T14:00:00.000+0000
⏳ 4.8 business days
📅
Dispatch Scheduled by Rich Fosbury Jan 26, 8:16 AM
Scheduled For: 2026-01-28T00:00:00.000+0000
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Jan 28, 12:15 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 8d 2h
🔧
Status: Tech On Site by Jeffrey Coles Jan 28, 1:36 PM
From: Ready for Scheduling
To: Tech On Site
Duration in Previous: 1h 21m
⏱️
3x Labor Added Jan 28, 2:51 PM
Type: Labor, Parts
Status: Open
Qty: 1
🚗
▶
2 Travel Added Jan 29, 1:39 PM
Travel Added → Status: Completed
✔️
Status: Completed by Jeffrey Coles
From: Tech On Site
To: Completed
Duration in Previous: 1d 0h
⏳ 2.0 business days
🏁
Status: Closed by Jeffrey Coles Jan 31, 12:24 AM
From: Completed
To: Closed
Duration in Previous: 1d 10h
⏳ 1.0 business days
⏱️
▶
2 Labor Added Feb 2, 10:30 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 10h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 6h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:31 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 37m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22m
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 20m

Bottlenecks

Ready for Scheduling
Duration: 59.3 business days (threshold: 1.0 business days)
Exceeded by 58.3 business days
Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Ready for Scheduling
Duration: 22.7 business days (threshold: 1.0 business days)
Exceeded by 21.7 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Completed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00086236
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Jan 27, 7:00 PM
Created
Jun 19, 2:27 PM
Invoice #
SM-253010

Work Details (7)

Name Type Status Qty Amount Date
WL-03027883 Parts Open 1 $0.00 Dec 5, 11:45 AM
WL-03027884 Expenses Open 1 $0.00 Dec 5, 11:45 AM
WL-03081887 Labor Open 1 $525.00 Jan 28, 2:51 PM
WL-03081888 Labor Open 1 $100.00 Jan 28, 2:51 PM
WL-03081889 Parts Open 1 $0.00 Jan 28, 2:51 PM
WL-03083417 Travel Open 30 $0.00 Jan 29, 1:39 PM
WL-03087728 Labor Open 0.016666666666667 $38.00 Feb 2, 10:30 AM

Details