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← WO Overview

WO-01282095 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 KNOX COMMUNITY HOSPITAL — 1330 COSHOCTON AVE, MOUNT VERNON OH, 43050

Jun 19, 2025 → Nov 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (42 biz days early)
Active: 4 biz days
Paused: 106 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸106d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Nov 20, 2025
106 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 20 → Nov 20, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 20 → Nov 25, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 25 → Nov 26, 2025
1 business day (counted)
Running total: 4 of ? biz days used
Created: Jun 19, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Nov 20 Ready for Release ⏸ Paused 106 —
Nov 20 → Nov 20 Scheduled ▶ Running 0 0
Nov 20 → Nov 20 Awaiting Parts ⏸ Paused 0 —
Nov 20 → Nov 25 Scheduled ▶ Running 3 3
Nov 25 → Nov 26 Tech On Site ▶ Running 1 4
Material Management 0.1d
Holding 106.0d (excluded)
Coordinators 3.9d
Field Work 0.7d
Billing 0.4d
✓ SLA Met
Material Management
0.1 days
Holding (excluded from total)
106.0 days
Coordinators
3.9 days
Over SLA
Field Work
0.7 days
Billing
0.4 days
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Nov 26, 2025 (66 days early)
📅
109.0 days Total Age
⏱️
106.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
2.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 24, 2025
Visit 2 Nov 25, 2025

AI Analysis

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Completed with minor delays
Invoiced • 258 days old
🚨
Primary Delay 106.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
106.0d
Scheduled
3.9d / 2.0d SLA
Awaiting Parts
0.1d / 3.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/19/2025 DMalloy - Planner Rich received call from customer confirmaing the device and he advised that the device was hardly used and we could come anytime for the remediations. Emailed customer advising that I can have FSE Eric onsite on next week Wednesday, 11/26/2025. 

gregg.gebhardt@gehealthcare.com


11/18/2025 MHamersley - called 740-393-9000, xfer to Bio Med, call went to VM/LM


Venue Fit Ultrasound VFD001631

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282095
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:15 PM
From: Entered
To: Ready for Release
Duration in Previous: 47m
🚨 106.0 business days
👷
▶
4 Technician Assigned Nov 20, 10:58 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-26T05:00:00.000+0000, 2025-11-26T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 153d 20h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-26T13:00:00.000+0000
📦
▶
2 Parts Requested Nov 20, 11:03 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Deon Malloy
From: Scheduled
To: Awaiting Parts
Duration in Previous: 5m
🔩
▶
2 2x Parts Added Nov 20, 11:53 AM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 50m
⏳ 4.0 business days
🔧
Status: Tech On Site by Eric Mancerella Nov 25, 1:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 1h
⏱️
4x Labor Added Nov 25, 2:09 PM
Type: Labor
Status: Open
Qty: 3.5, 1, 4
🚗
▶
2 Travel Added Nov 25, 2:28 PM
Travel Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 250
⏱️
Labor Added Nov 25, 2:34 PM
Type: Labor
Status: Open
Qty: 1.25
💵
▶
2 2x Expenses Added Nov 25, 7:16 PM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 47m, 0m
⏱️
Labor Added Nov 26, 12:33 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 1, 10:16 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 14h
💵
Status: Billing Review by Timothy Amburgey Dec 1, 10:58 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 41m
📄
Status: Ready to Bill by Timothy Amburgey Dec 1, 11:20 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 22m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 31m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:37 PM
Invoice Number: 247863

Bottlenecks

Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📦
Parts Order 00085599
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Nov 26, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
247863

Work Details (12)

Name Type Status Qty Amount Date
WL-03014630 Parts Open 1 $0.00 Nov 20, 11:53 AM
WL-03014631 Expenses Open 1 $0.00 Nov 20, 11:53 AM
WL-03019767 Labor Open 3.5 $0.00 Nov 25, 2:09 PM
WL-03019768 Labor Open 3 $0.00 Nov 25, 2:09 PM
WL-03019769 Labor Open 1 $0.00 Nov 25, 2:09 PM
WL-03019766 Labor Open 4 $0.00 Nov 25, 2:09 PM
WL-03019815 Travel Open 170 $0.00 Nov 25, 2:28 PM
WL-03019821 Travel Open 250 $0.00 Nov 25, 2:31 PM
WL-03019825 Labor Open 1.25 $100.00 Nov 25, 2:34 PM
WL-03020226 Expenses Open 1 $146.74 Nov 25, 7:16 PM
WL-03020227 Expenses Open 1 $0.00 Nov 25, 7:16 PM
WL-03020883 Labor Open 0.016666666666667 $38.00 Nov 26, 12:33 PM

Details