Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282111 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NEW YORK UNIVERSITY LANGONE MEDICAL CENTER — 550 1ST AVE, NEW YORK NY, 10016

Jun 19, 2025 → Sep 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (96 biz days early)
Active: 27 biz days
Paused: 29 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 30, 2025
28 business days (not counted)
11d
▶ Clock Running
Status: Ready for Scheduling
Jul 30 → Aug 14, 2025
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 14 → Aug 14, 2025
0 business days (counted)
Running total: 11 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 14 → Aug 15, 2025
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Aug 15 → Aug 18, 2025
1 business day (counted)
Running total: 12 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Aug 18 → Sep 9, 2025
15 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Entered
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Entered
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 27 of ? biz days used
Created: Jun 19, 2025 Completed: Sep 9, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 30 Ready for Release ⏸ Paused 28 —
Jul 30 → Aug 14 Ready for Scheduling ▶ Running 11 11
Aug 14 → Aug 14 Assigned ▶ Running 0 11
Aug 14 → Aug 15 Awaiting Parts ⏸ Paused 1 —
Aug 15 → Aug 18 Reschedule ▶ Running 1 12
Aug 18 → Sep 9 Scheduled ▶ Running 15 27
Sep 9 → Sep 9 Entered ▶ Running 0 27
Sep 9 → Sep 9 Scheduled ▶ Running 0 27
Sep 9 → Sep 9 Entered ▶ Running 0 27
Sep 9 → Sep 9 Scheduled ▶ Running 0 27
Material Management 1.5d
Holding 28.0d (excluded)
Coordinators 29.9d
Billing 18.8d
✓ SLA Met
Material Management
1.5 days
Holding (excluded from total)
28.0 days
Coordinators
29.9 days
Over SLA
Billing
18.8 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Sep 9, 2025 (144 days early)
📅
56.0 days Total Age
⏱️
28.0d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
40.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 28.0 days stuck in "Ready for Release"
⏱️
Total Delay 40.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
28.0d
Ready for Scheduling
11.7d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts
1.5d / 3.0d SLA
Reschedule
1.4d / 2.0d SLA
Scheduled
16.7d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
16.2d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
08/14/2025 RArnold - Called 646-592-3621 for Moustafa Aly. He confirmed we can begin next week. I told him Shady would be onsite Tenativly on Thursday but Shady would call him to let him know. NYU Tisch 33rd st and East River Drive New York, NY 10016. ATTN: Clinical engineering / Moustafa Aly 08/14/2025 RArnold - Called 212-263-7173 for Erwin. Line is busy 08/14/2025 RArnold - Called 646-499-0283 for Erwin. Line disconnected before I could finish my message. 07/30/2025 RArnold - Device confrimed at NYU Tisch. POC will be Erwin G Jonson 212-263-7173 646-499-0283 Erwin.Jonson@nyulangone.org Also Moustafa Aly, and Avalon Nielsen 07/28/2025 RArnold - Emailed Fahad Zaheer to confirm devices. 212-263-7503 / 646-939-2022 fahad.zaheer@nyulangone.org
🔧 Work Performed
"78101E (Software Version E, Battery Replacement) Repair Code Multi - 1D" "Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
🔍 Technician Findings
FMI78101
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282111
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 28.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Jul 30, 2:22 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 40d 23h
🚨 12.0 business days
👷
▶
2 Status: Assigned Aug 14, 3:36 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rebecca Arnold
Technician: Shady Messak
📦
▶
2 Parts Requested Aug 14, 3:51 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Rebecca Arnold
From: Assigned
To: Awaiting Parts
Duration in Previous: 15m
⏳ 2.0 business days
🔩
▶
2 Parts Added Aug 15, 4:45 PM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Kirsten Walls
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 0h
⏳ 1.9 business days
🗓️
▶
2 Status: Scheduled Aug 18, 10:47 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-08-21T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Aug 19, 12:00 PM
Scheduled For: 2025-08-22T12:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Aug 27, 5:34 PM
Scheduled For: 2025-08-29T12:00:00.000+0000
⚠️ 5.6 business days
📅
Dispatch Scheduled by Fady Messak Sep 4, 6:29 AM
Scheduled For: 2025-09-09T12:00:00.000+0000
⏳ 4.0 business days
🆕
▶
3 Status: Entered Sep 9, 2:10 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0hVU000002ik4PYAQ, Philmon Mehari
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-09-09T12:00:00.000+0000
🆕
▶
3 Status: Entered Sep 9, 2:20 PM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-09-09T12:00:00.000+0000
👷
Technician Assigned by Rebecca Arnold
Technician: Shady Messak
⏱️
▶
2 3x Labor Added Sep 9, 7:55 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Shady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5h 34m, 0m
⏳ 2.5 business days
⏱️
▶
2 Labor Added Sep 11, 1:19 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
🚨 15.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20d 1h
⏳ 3.0 business days
📄
Status: Ready to Bill by Micah Peters Oct 3, 5:22 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 2d 2h
⏳ 1.8 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 12:48 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 19h
💰
Status: Invoiced by Yecenia Campos Oct 6, 1:05 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 16m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:30 PM
Invoice Number: SM-242978

Bottlenecks

Ready for Scheduling
Duration: 11.7 business days (threshold: 1.0 business days)
Exceeded by 10.7 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 14.8 business days (threshold: 1.0 business days)
Exceeded by 13.8 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

📦
Parts Order 00080021
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Shady Messak
Scheduled
Sep 9, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-242978

Work Details (5)

Name Type Status Qty Amount Date
WL-02903703 Parts Open 1 $0.00 Aug 15, 4:45 PM
WL-02930461 Labor Open 3 $100.00 Sep 9, 7:55 PM
WL-02930462 Labor Open 2 $250.00 Sep 9, 7:55 PM
WL-02930463 Travel Open 86 $0.00 Sep 9, 7:55 PM
WL-02932505 Labor Open 0.016666666666667 $38.00 Sep 11, 1:19 PM

Details