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← WO Overview

WO-01282132 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ADVANCED PHYSICAL MEDICINE — 24345 HARPER AVE, SAINT CLAIR SHORES MI, 48080

Jun 19, 2025 → Nov 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (47 biz days early)
Active: 69 biz days
Paused: 36 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Aug 11, 2025
36 business days (not counted)
55d
▶ Clock Running
Status: Ready for Scheduling
Aug 11 → Oct 29, 2025
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 55 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 29 → Oct 29, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 29 → Nov 5, 2025
5 business days (counted)
Running total: 60 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 5 → Nov 5, 2025
0 business days (not counted)
9d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 19, 2025
9 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 69 of ? biz days used
Created: Jun 19, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Aug 11 Ready for Release ⏸ Paused 36 —
Aug 11 → Oct 29 Ready for Scheduling ▶ Running 55 55
Oct 29 → Oct 29 Scheduled ▶ Running 0 55
Oct 29 → Oct 29 Awaiting Parts ⏸ Paused 0 —
Oct 29 → Nov 5 Scheduled ▶ Running 5 60
Nov 5 → Nov 5 Awaiting Parts ⏸ Paused 0 —
Nov 5 → Nov 19 Scheduled ▶ Running 9 69
Nov 19 → Nov 19 Tech On Site ▶ Running 0 69
Material Management 1.0d
Holding 36.0d (excluded)
Coordinators 71.2d
Field Work 1.4d
Billing 5.0d
✓ SLA Met
Material Management
1.0 days
Holding (excluded from total)
36.0 days
Coordinators
71.2 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
5.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Nov 20, 2025 (72 days early)
📅
106.0 days Total Age
⏱️
56.0d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
70.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 56.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 70.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
36.0d
Ready for Scheduling
56.0d / 1.0d SLA
Scheduled
15.3d / 2.0d SLA
Awaiting Parts
1.0d / 3.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10/2025 DMalloy - FSE Bennet could not make it to this location on last week. Emailed customer advising i will have him onsite on next week Wednesday 11/19/2025. 

wilsonmaria23@gmail.com


10/29/2025 DMalloy - Emailed customer FCO Bennet would be onsite next week Wednesday, 11/5/2025. 

wilsonmaria23@gmail.com 


08/11/2025 MHamersley - IB call from Maria, 586-563-3300, confirming device, she replied to email w/ contact info:

Maria Wilson, office manager;

24345 Harper Ave, St Clair Shores, MI 48080;

email: wilsonmaria23@gmail.com 


08/08/2025 MHamersley - called 586-563-3300, spoke to Melissa; Dr Wilson is OOO, sent email: billing@advancedphysicalmedicinepc.com


Venue Fit Ultrasound VFD001628

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282132
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:07 PM
From: Entered
To: Ready for Release
Duration in Previous: 40m
🚨 36.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Aug 11, 12:14 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 52d 21h
🚨 56.0 business days
👷
▶
3 Technician Assigned Oct 29, 12:42 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-05T05:00:00.000+0000, 2025-11-05T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 79d 0h
📦
▶
3 Parts Requested Oct 29, 12:51 PM
Parts Requested → Status: Awaiting Parts → Dispatch Scheduled
📦
Status: Awaiting Parts by Deon Malloy
From: Scheduled, Awaiting Parts
To: Awaiting Parts, Scheduled
Duration in Previous: 8m, 0m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-05T13:00:00.000+0000
⚠️ 6.0 business days
📦
Status: Awaiting Parts by Deon Malloy Nov 5, 8:03 AM
From: Scheduled
To: Awaiting Parts
Duration in Previous: 6d 20h
🔩
▶
2 2x Parts Added Nov 5, 4:15 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 8h 11m
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Nov 10, 9:32 AM
Scheduled For: 2025-11-19T13:00:00.000+0000
⚠️ 7.0 business days
💵
2x Expenses Added Nov 19, 3:37 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Bennet Dartey Nov 19, 3:43 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 23h
⏱️
4x Labor Added Nov 19, 4:03 PM
Type: Labor
Status: Open
Qty: 0.5, 2, 1.5
💵
▶
2 2x Expenses Added Nov 19, 5:00 PM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Bennet Dartey
From: Tech On Site
To: Completed
Duration in Previous: 1h 17m
💵
3x Expenses Added Nov 20, 11:24 AM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Bennet Dartey Nov 20, 4:06 PM
From: Completed
To: Closed
Duration in Previous: 23h 5m
⏱️
▶
3 Labor Added Nov 21, 10:06 AM
Labor Added → Status: 07e-Partial Project → Status: Ready to Bill
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 2m
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 10d 3h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:37 PM
Invoice Number: 247863

Bottlenecks

Ready for Scheduling
Duration: 56.0 business days (threshold: 1.0 business days)
Exceeded by 55.0 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📦
Parts Order 00084388
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Nov 19, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
247863

Work Details (14)

Name Type Status Qty Amount Date
WL-02997449 Parts Open 1 $0.00 Nov 5, 4:15 PM
WL-02997450 Expenses Open 1 $0.00 Nov 5, 4:15 PM
WL-03013324 Expenses Open 1 $0.00 Nov 19, 3:37 PM
WL-03013325 Expenses Open 1 $122.29 Nov 19, 3:37 PM
WL-03013400 Labor Open 0.5 $0.00 Nov 19, 4:03 PM
WL-03013401 Labor Open 2 $250.00 Nov 19, 4:03 PM
WL-03013402 Labor Open 0.5 $0.00 Nov 19, 4:03 PM
WL-03013403 Labor Open 1.5 $100.00 Nov 19, 4:03 PM
WL-03013519 Expenses Open 1 $194.23 Nov 19, 5:00 PM
WL-03013520 Expenses Open 1 $0.00 Nov 19, 5:00 PM
WL-03014525 Expenses Open 1 $0.00 Nov 20, 11:24 AM
WL-03014526 Expenses Open 1 $0.00 Nov 20, 11:24 AM
WL-03014527 Expenses Open 1 $0.00 Nov 20, 11:24 AM
WL-03016151 Labor Open 0.016666666666667 $38.00 Nov 21, 10:06 AM

Details