📍 PARKLAND MEDICAL CENTER — 1 PARKLAND DR, DERRY NH, 03038
Jun 19, 2025 → Dec 17, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (29 biz days early)
Active: 46 biz days
Paused: 77 biz days
🕐 Clock stopped: Invoiced (Dec 17, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 8, 2025
77 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 8 → Oct 8, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 16, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 5 of ? biz days used
20d
▶ Clock Running
Status: Reschedule
Oct 16 → Nov 14, 2025
20 business days (counted)
Running total: 25 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Nov 14 → Dec 17, 2025
21 business days (counted)
Running total: 46 of ? biz days used
Created: Jun 19, 2025Invoiced: Dec 17, 2025
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Oct 8
Ready for Release
⏸ Paused
77
—
Oct 8 → Oct 8
Assigned
▶ Running
0
0
Oct 8 → Oct 8
Scheduled
▶ Running
0
0
Oct 8 → Oct 8
Awaiting Parts
⏸ Paused
0
—
Oct 8 → Oct 16
Scheduled
▶ Running
5
5
Oct 16 → Oct 16
Completed
▶ Running
0
5
Oct 16 → Nov 14
Reschedule
▶ Running
20
25
Nov 14 → Dec 17
Scheduled
▶ Running
21
46
Material Management0.3d
Holding77.0d (excluded)
Coordinators47.6d
Field Work0.0d
Billing8.9d
✓ SLA Met
Material Management
0.3 days
Holding(excluded from total)
77.0 days
Coordinators
47.6 days
Over SLA
Field Work
0.0 days
Billing
8.9 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Dec 17, 2025 (45 days early)
📅
123.0 daysTotal Age
⏱️
77.0d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
50.8d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
(1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1Oct 16, 2025
Visit 2Dec 16, 2025
Visit 3Dec 17, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay77.0 days stuck in "Ready for Release"
⏱️
Total Delay50.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
77.0d
Assigned
0.1d / 0.5d SLA
Scheduled
27.4d / 2.0d SLA
Awaiting Parts
0.3d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Reschedule
20.1d / 2.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
8.9d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/16/2025Anuovo Replaced batteries. waiting from GE to received the new software update
10/08/2025 Cever received email from baxter.cook@gehealthcare.com confirming FSE onsite for Oct 16th
09/24/2025 MHamersley - rec'd call from Ken Segien, 615-986-3331, he will look at vents today and respond to email, they are wanting to get recall completed asap as some of their devices are saying "battery low"; sent f/u email: ken.segien@gehealthcare.com ... ... 09/23/2025 MHamersley - called 603-421-2083, spoke to Baxter Cook, POC; Address is correct; FSE Cred: none, call POC for escort; sent email: baxter.cook@gehealthcare.com ... ... 09/22/2025 MHamersley - called 603-421-2083, call went to Bio Med VM/LM; sent email: ken.segien@gehealthcare.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
⚠️Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📅
WO-01282153 - FCO - Venue Fit Ultrasound - DERRY - PARKLAND MEDICAL CENTER
Dec 16, 2025 7:00pm – 7:00pm
Work Order: WO-01282153
Account: GE Healthcare FMI
Customer Case Number: 1-554880107410, 1-554907756488
Location: PARKLAND MEDICAL CENTER
Address: 1 PARKLAND DR, DERRY, NH 03038
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFC001196
Contact Name: Baxter Cook
Contact Phone: 603
UNKNOWN
VFC001196_battery
Oct 16, 2025
UNKNOWN
VFC001196_product label pic
Oct 16, 2025
UNKNOWN
VFC001196_software update
Dec 17, 2025
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282153
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM
From:Entered
To:Ready for Release
Duration in Previous:45m
🚨77.0 business days
👷
▶
2
Technician Assigned Oct 8, 8:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From:Ready for Release
To:Assigned
Duration in Previous:110d 17h
🗓️
▶
2
Status: Scheduled Oct 8, 9:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For:2025-10-16T12:00:00.000+0000
📦
▶
2
Parts Requested Oct 8, 9:39 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Cristina Everetts
From:Scheduled
To:Awaiting Parts
Duration in Previous:24m
💵
▶
2
3x Expenses Added Oct 8, 12:17 PM
3x Expenses Added → Status: Scheduled
🗓️
Status: Scheduled by Ashley Getts
From:Awaiting Parts
To:Scheduled
Duration in Previous:2h 37m
⚠️6.0 business days
⏱️
▶
2
Labor Added Oct 16, 7:19 PM
Labor Added → Status: Completed
✔️
Status: Completed by April Nuovo
From:Scheduled
To:Completed
Duration in Previous:8d 7h
🔄
Status: Reschedule by April NuovoOct 16, 7:29 PM
From:Completed
To:Reschedule
Duration in Previous:7m
🚨20.6 business days
📅
▶
2
Dispatch Scheduled Nov 14, 3:31 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From:Reschedule
To:Scheduled
Duration in Previous:28d 21h
⚠️9.0 business days
📅
Dispatch Scheduled by April NuovoNov 30, 3:24 PM
Scheduled For:2025-12-15T14:00:00.000+0000
⚠️6.0 business days
📅
Dispatch Scheduled by Brandi RodriguezDec 8, 11:48 AM
Scheduled For:2025-12-29T14:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Brandi RodriguezDec 11, 11:06 AM
Scheduled For:2025-12-17T00:00:00.000+0000
⚠️5.0 business days
⏱️
Labor Added Dec 17, 2:45 PM
Type:Labor
Status:Open
Qty:0.5
🏁
Status: Closed by April NuovoDec 17, 3:15 PM
From:Scheduled
To:Closed
Duration in Previous:32d 23h
⏳3.0 business days
⏱️
▶
2
Labor Added Dec 19, 11:43 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:1d 20h
⚠️9.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyJan 2, 4:44 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:14d 4h, 0m
⏳1.9 business days
🧾
Invoice Created Jan 5, 10:37 AM
Invoice Number:SM-250435
Bottlenecks
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Reschedule
Duration: 20.1 business days (threshold: 2.0 business days)
Exceeded by 18.1 business days
Scheduled
Duration: 21.4 business days (threshold: 2.0 business days)
Exceeded by 19.4 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 8.9 business days (threshold: 1.0 business days)