Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282204 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ST ELIZABETH YOUNGSTOWN — 515 LEXINGTON AVE, YOUNGSTOWN OH, 44510

Jun 19, 2025 → Jan 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (7 biz days early)
Active: 3 biz days
Paused: 142 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸142d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 15, 2026
142 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 15 → Jan 15, 2026
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 21, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 21, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 15 Ready for Release ⏸ Paused 142 —
Jan 15 → Jan 15 Scheduled ▶ Running 0 0
Jan 15 → Jan 15 Awaiting Parts ⏸ Paused 0 —
Jan 15 → Jan 21 Scheduled ▶ Running 3 3
Material Management 0.6d
Holding 142.0d (excluded)
Coordinators 3.6d
Field Work 0.0d
Billing 5.0d
✓ SLA Met
Material Management
0.6 days
Holding (excluded from total)
142.0 days
Coordinators
3.6 days
Over SLA
Field Work
0.0 days
Billing
5.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 21, 2026 (10 days early)
📅
145.0 days Total Age
⏱️
142.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
10.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 142.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
142.0d
Scheduled
3.6d / 2.0d SLA
Awaiting Parts
0.6d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/15/2026 DMalloy - Emailed recieved from customer providing the location and contact for each device. Advised that FSE Paul M will be in the area on next week Wednesday 1/21/2026 afternoon to complete the required remediations on the 3 devices.  


VGE000365 St. Elizabeth Youngstown CVL 3rd floor

Jason Schiraldi jgschiraldi@mercy.com


RVGD001416 St. Elizabeth Youngstown ER 3rd FL

Beth Sanford 724-456-0261, 330-480-2381, Elizabeth_sanford@mercy.com


VFD000581

330-480-3686 St. Elizabeth Youngstown Surgery 3rd FL



01/14/2026 Rbailey - Called 330.531.3368 NA Left VM for Klinton Emery. Advised that I was sending email as well

klinton.emery@gehealthcare.com


01/14/2026 Rbailey - Called 330.746.7211 Xfer'd to BioMed spoke with Joanna. She advised that we would need to speak with the ULS Tech Klinton Emery at 330.531.3368


11/11/2025 MHamersley - called 330-746-7211, xfer to Bio Med, call went to CE VM/LM



ST ELIZABETH YOUNGSTOWN HOSPITAL

WO-01281018-Venue Go Ultrasound VGE000365

WO-01282707-Venue Go Ultrasound RVGD001416

WO-01282204-Venue Fit Ultrasound VFD000581

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282204
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 142.0 business days
👷
▶
5 Technician Assigned Jan 15, 9:46 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-21T05:00:00.000+0000, 2026-01-21T00:00:00.000+0000, 2026-01-21T18:00:00.000+0000, 2026-01-21T17:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 209d 19h
📦
Parts Requested
Order: 00088346
Status: Closed
📦
Status: Awaiting Parts by Deon Malloy
From: Scheduled
To: Awaiting Parts
Duration in Previous: 2m
🔩
▶
2 2x Parts Added Jan 15, 2:20 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by MELISSA BARRETT
From: Awaiting Parts
To: Scheduled
Duration in Previous: 4h 31m
⏳ 4.0 business days
⏱️
▶
2 4x Labor Added Jan 21, 6:31 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Paul Mccormish
From: Scheduled
To: Completed
Duration in Previous: 6d 4h
🏁
Status: Closed by Paul Mccormish Jan 21, 6:41 PM
From: Completed
To: Closed
Duration in Previous: 6m
📅
Dispatch Scheduled by Deon Malloy Jan 22, 2:25 PM
Scheduled For: 2026-01-22T17:00:00.000+0000
⚠️ 7.0 business days
⏱️
Labor Added Jan 30, 1:15 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 30, 1:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 18h
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 3h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:31 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 37m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22m
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 20m

Bottlenecks

Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

📦
Parts Order 00088346
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Jan 22, 12:00 PM
Created
Jun 19, 2:27 PM
Invoice #
SM-253010

Work Details (7)

Name Type Status Qty Amount Date
WL-03066453 Parts Open 1 $0.00 Jan 15, 2:20 PM
WL-03066454 Expenses Open 1 $0.00 Jan 15, 2:20 PM
WL-03074062 Labor Open 2.25 $250.00 Jan 21, 6:31 PM
WL-03074063 Labor Open 2 $0.00 Jan 21, 6:31 PM
WL-03074064 Labor Open 2 $100.00 Jan 21, 6:31 PM
WL-03074065 Travel Open 139 $0.00 Jan 21, 6:31 PM
WL-03085156 Labor Open 0.016666666666667 $38.00 Jan 30, 1:15 PM

Details