📍 Children's National Hospital — 111 Michigan Ave NW, Washington DC, 20010
Jun 19, 2025 → Jan 16, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (9 biz days early)
Active: 82 biz days
Paused: 61 biz days
🕐 Clock stopped: Completed (Jan 17, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 16, 2025
61 business days (not counted)
51d
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Dec 2, 2025
51 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 16, 2025
10 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Entered
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 61 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Jan 6, 2026
13 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 16, 2026
8 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Entered
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 16 → Jan 17, 2026
0 business days (counted)
Running total: 82 of ? biz days used
Created: Jun 19, 2025Completed: Jan 17, 2026
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Sep 16
Ready for Release
⏸ Paused
61
—
Sep 16 → Dec 2
Ready for Scheduling
▶ Running
51
51
Dec 2 → Dec 16
Scheduled
▶ Running
10
61
Dec 16 → Dec 16
Entered
▶ Running
0
61
Dec 16 → Jan 6
Ready for Scheduling
▶ Running
13
74
Jan 6 → Jan 16
Scheduled
▶ Running
8
82
Jan 16 → Jan 16
Entered
▶ Running
0
82
Jan 16 → Jan 16
Scheduled
▶ Running
0
82
Jan 16 → Jan 17
Tech On Site
▶ Running
0
82
Dispatch0.0d
Holding61.0d (excluded)
Coordinators85.4d
Field Work1.0d
Billing5.0d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
61.0 days
Coordinators
85.4 days
Over SLA
Field Work
1.0 days
Billing
5.0 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 17, 2026 (14 days early)
📅
143.0 daysTotal Age
⏱️
61.0d in Ready for ReleaseLongest Stage
🔄
15 transitionsStatus Changes
⚠️
90.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay61.0 days stuck in "Ready for Release"
⏱️
Total Delay90.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
61.0d
Ready for Scheduling
65.7d / 1.0d SLA
Scheduled
19.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
9.0d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/06/2025 RFosbury Called and spoke with Kadeem. Confirmed FSE onsite for Jan 15th and Jan 16th
12/16/2025 RFosbury - rescheduling after new year. May use FSE from NJ.
12/02/2025 RFosbury - Called and spoke with Kadeem. Confirmed FSE onsite for Dec 22 and Dec 23. Sent FU email to kfinlater@childrensnational.org /ship batteries from GE
09/16/2025 Mklose called 202-476-8202. Kadeem Finlater confirmed all devices. He will be POC. sending confirmation email; kfinlater@childrensnational.org ... 09/16/2025 Mklose called Colleen Regan - 202-476-1037, Maria said call: 202-476-8202, Kadeem.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📅
WO-01282225 - FCO - Venue Fit Ultrasound - Washington - Children's National Hospital
Jan 16, 2026 9:30am – 11:30am
Work Order: WO-01282225
Account: GE Healthcare FMI
Customer Case Number: 1-555020834115, 1-554907788289
Location: Children's National Hospital
Address: 111 Michigan Ave NW, Washington, DC 20010
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: RVFC000216
Contact Name: Kadeem Finlat
JPG
VFC000216_Software Update
Jan 16, 2026
JPG
VFC000216_Product Label Pic
Jan 16, 2026
JPG
VFC000216_BATTERIES
Jan 16, 2026
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282225
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:17 PM
From:Entered
To:Ready for Release
Duration in Previous:50m
🚨61.0 business days
📅
Status: Ready for Scheduling by Megan KloseSep 16, 9:12 AM