Created: Jun 19, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
156.0 daysTotal Age
⏱️
84.4d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
4.8d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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On Track
Ready to Bill • 258 days old
🚨
Primary Delay84.4 days stuck in "Ready for Release"
⏱️
Total Delay4.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
151.4d
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
3.8d / 2.0d SLA
Awaiting Parts
2.4d / 3.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/29/2026 DMalloy -Email received from customer conifrming this device and the device at Bay Creek . Advised that FSE Eric will be in the area on next week Wednesday 2/4/2026.
kimberly.gardone@rochesterregional.org
01/23/2026 Mklose sent email to Eian Shurina, to confirm device and davon next week
01/19/2026 YEspino Called 585-922-4000 to verify the ultrasound device in question. Was left on hold till the call was dropped.
01/19/2026 YEspino Called 585-922-4169 to verify the Ultrasound device in question. This number is for the biomed dept, while waiting for them to look into the site in question the call was dropped.
09/24/2025 mklose called 585-922-4169, Destiny, trimedx adv send info to CE and have someone call me back.
🔧Work Performed
Location Unknown. Documentation attached. Please see the reason code for additional details
🔍Technician Findings
Location Unknown. Documentation attached. Please see the reason code for additional details
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📞
Live Call_No Answer Unable to Leave Message
Completed Jan 19, 2026
01/19/2026 YEspino Called 585-922-4000 to verify the ultrasound device in question. Was left on hold till the call was dropped.
📞
Live Call_No Answer Unable to Leave Message
Completed Jan 19, 2026
01/19/2026 YEspino Called 585-922-4169 to verify the Ultrasound device in question. This number is for the biomed dept, while waiting for them to look into the site in question the call was dropped.
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - ROCHESTER GENERAL HOSPITAL - ROCHESTER, NY - WO-01282238
Completed Sep 24, 2025
To: eian.shurina@trimedx.com
CC: central.scheduling@emsar.com; megan.klose@emsar.com; rich.fosbury@emsar.com; cristina.everetts@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - ROCHESTER GENERAL HOSPITAL - ROCHESTER, NY - WO-01282238
Body:
Hi Eian,
I am reaching out in hopes you may also be our POC for the locations listed below. Th
📧
Live Call_Followed Up With Email
Completed Sep 24, 2025
09/24/2025 mklose called 585-922-4000, xfer to biomed, Amanda. sent message to CE
📅
WO-01282238 - FCO - Venue Fit Ultrasound - ROCHESTER - ROCHESTER GENERAL HOSPITAL
Feb 4, 2026 8:00am – 5:00pm
Work Order: WO-01282238
Account: GE Healthcare FMI
Customer Case Number: 1-554880664703, 1-554908164009
Location: ROCHESTER GENERAL HOSPITAL
Address: 1425 PORTLAND AVE, ROCHESTER, NY 14621
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: RVFD000943
Contact Name: Kimberly G
PDF
UNKNOWN LOCATION FORM
Feb 5, 2026
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282238
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM
From:Entered
To:Ready for Release
Duration in Previous:45m
🚨67.0 business days
📅
Status: Ready for Scheduling by Megan KloseSep 24, 2:04 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:96d 22h
✅
Status: Ready for Release by Megan KloseSep 24, 4:52 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:2h 48m
🚨84.9 business days
👷
▶
6
Technician Assigned Jan 29, 3:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Deon Malloy
Scheduled For:2026-02-04T05:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From:Ready for Release
To:Scheduled
Duration in Previous:127d 0h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For:2026-02-04T13:00:00.000+0000
📦
Parts Requested
Order:00089328
Status:Closed
📦
Status: Awaiting Parts by Deon Malloy
From:Scheduled
To:Awaiting Parts
Duration in Previous:2m
⏳3.0 business days
🔩
▶
2
2x Parts Added Feb 2, 12:23 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From:Awaiting Parts
To:Scheduled
Duration in Previous:3d 20h
⏳4.0 business days
🔧
Status: Tech On Site by Eric MancerellaFeb 5, 8:52 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 20h
⏱️
▶
2
4x Labor Added Feb 5, 9:00 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:12m, 0m
⏳4.0 business days
⏱️
▶
2
Labor Added Feb 10, 2:42 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:5d 5h
Bottlenecks
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)