Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282252 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF ROCHESTER MEDICAL CENTER RECEIVING — 4 MARWAY CIR, ROCHESTER NY, 14624

Jun 19, 2025 → Feb 3, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 152 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 30, 2026
152 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 30 Ready for Release ⏸ Paused 152 —
Jan 30 → Feb 3 Scheduled ▶ Running 2 2
Feb 3 → Feb 3 Tech On Site ▶ Running 0 2
Holding 152.0d (excluded)
Coordinators 2.2d
Field Work 0.6d
✗ SLA Missed
Holding (excluded from total)
152.0 days
Coordinators
2.2 days
Over SLA
Field Work
0.6 days
Created: Jun 19, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
154.0 days Total Age
⏱️
152.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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On Track
Ready to Bill • 258 days old
🚨
Primary Delay 152.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.0d
Scheduled
2.2d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 DMalloy - Emailed addtl POCs located in the PWO advising that FSE Eric will be onsite on next week Thursday 2/5/2026.

anthony_palladino@urmc.rochester.edu

thomas_pier@urmc.rochester.edu

chad_keast@urmc.rochester.edu


01/29/2026 DMalloy - Emailed customer to confirm the device and advised that FSE Eric will be in the area on next week. 

chad_keast@urmc.rochester.edu


01/23/2026 Mklose sent email to Eian Shurina, to confirm device and davon next week

09/24/2025 mklose called 585-922-4169, Destiny, trimedx adv send info to CE and have someone call me back.

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282252
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 42m
🚨 152.0 business days
🗓️
▶
3 Status: Scheduled Jan 30, 5:21 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: a0h6e00000II9QTAA1, Eric Mancerella
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-05T05:00:00.000+0000
⏳ 2.8 business days
🔧
Status: Tech On Site by Eric Mancerella Feb 3, 1:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 20h
⏱️
5x Labor Added Feb 3, 1:50 PM
Type: Labor, Expenses, Travel, Parts
Status: Open
Qty: 0.25, 0.5, 1
🚗
Travel Added Feb 3, 2:37 PM
Type: Travel
Status: Open
Qty: 5
⏱️
Labor Added Feb 3, 2:52 PM
Type: Labor
Status: Open
Qty: 1.5
⏱️
Labor Added Feb 3, 4:05 PM
Type: Labor
Status: Open
Qty: 0.75
⏱️
▶
2 Labor Added Feb 3, 6:35 PM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 11m, 0m
⚠️ 5.7 business days
⏱️
▶
2 Labor Added Feb 10, 2:41 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 20h

Bottlenecks

Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.6 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 5, 12:00 AM
Created
Jun 19, 2:27 PM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03089518 Labor Open 0.25 $100.00 Feb 3, 1:50 PM
WL-03089519 Labor Open 0.5 $0.00 Feb 3, 1:50 PM
WL-03089520 Expenses Open 1 $0.00 Feb 3, 1:50 PM
WL-03089521 Travel Open 5 $0.00 Feb 3, 1:50 PM
WL-03089522 Parts Open 1 $0.00 Feb 3, 1:50 PM
WL-03089590 Travel Open 5 $0.00 Feb 3, 2:37 PM
WL-03089632 Labor Open 1.5 $100.00 Feb 3, 2:52 PM
WL-03089777 Labor Open 0.75 $0.00 Feb 3, 4:05 PM
WL-03090090 Labor Open 2 $0.00 Feb 3, 6:35 PM
WL-03099355 Labor Open 0.016666666666667 $38.00 Feb 10, 2:41 PM

Details