Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282278 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ROCHESTER REGIONAL HEALTH DERMATOLOGY — 10 HAGEN DR STE 300, ROCHESTER NY, 14625

Jun 19, 2025 → Feb 26, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (1 biz days early)
Active: 6 biz days
Paused: 164 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸164d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 18, 2026
164 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 26, 2026
6 business days (counted)
Running total: 6 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 18 Ready for Release ⏸ Paused 164 —
Feb 18 → Feb 26 Scheduled ▶ Running 6 6
Holding 164.0d (excluded)
Coordinators 7.0d
✓ SLA Met
Holding (excluded from total)
164.0 days
Coordinators
7.0 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
170.0 days Total Age
⏱️
164.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 258 days old
🚨
Primary Delay 164.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
164.0d
Scheduled
7.0d / 2.0d SLA
Closed
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 Mklose dispatch to Bryan, unannounced

02/06/2026 DMalloy -Called 585.922.9770 the main line for this location. Asked for the office manager or person that may use the ULS device for this location. Reception went and checked and came back and advised that they do not have any ULS devices at this location.


01/23/2026 Mklose sent email to Eian Shurina, to confirm device and davon next week


01/19/2026 YEspino Called 585-922-4000 to verify the ultrasound device in question. Was left on hold till the call was dropped.


09/09/2025 MKlose called 585-922-9770, xfer spoke to Elena. She will have someone call today to verify Wednesday is a good time. 


09/08/2025 Mklose called 585-922-4000 xfer to biomed, spoke to Jaqueline, Trimedx, she will have someone call us.

🔧 Work Performed
DEVICE UNKNOWN
🔍 Technician Findings
DEVICE UNKNOWN
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282278
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 164.0 business days
👷
▶
3 Technician Assigned Feb 18, 8:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-26T16:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 243d 18h
⚠️ 7.0 business days
⏱️
▶
2 5x Labor Added Feb 26, 3:37 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Bryan Rodriguez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 6h, 0m
⏱️
▶
2 Labor Added Feb 27, 11:09 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 19h 31m

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Bryan Rodriguez
Scheduled
Feb 26, 11:00 AM
Created
Jun 19, 2:27 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03121542 Labor Open 1.1666666666667 $0.00 Feb 26, 3:37 PM
WL-03121543 Labor Open 2 $0.00 Feb 26, 3:37 PM
WL-03121544 Labor Open 1.5 $0.00 Feb 26, 3:37 PM
WL-03121545 Travel Open 35 $0.00 Feb 26, 3:37 PM
WL-03121546 Travel Open 80 $0.00 Feb 26, 3:37 PM
WL-03123079 Labor Open 0.016666666666667 $38.00 Feb 27, 11:09 AM

Details