📍 UNIVERSITY OF CINCINNATI MEDICAL CENTER — 331 ALBERT SABIN WAY, CINCINNATI OH, 45229
Jun 19, 2025 → Oct 27, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (63 biz days early)
Active: 4 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (Oct 27, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 21, 2025
85 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 27, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jun 19, 2025Completed: Oct 27, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Oct 21
Ready for Release
⏸ Paused
85
—
Oct 21 → Oct 21
Ready for Scheduling
▶ Running
0
0
Oct 21 → Oct 27
Scheduled
▶ Running
4
4
Oct 27 → Oct 27
Tech On Site
▶ Running
0
4
Holding85.0d (excluded)
Coordinators5.1d
Field Work0.3d
Billing3.0d
✓ SLA Met
Holding(excluded from total)
85.0 days
Coordinators
5.1 days
Over SLA
Field Work
0.3 days
Billing
3.0 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Oct 27, 2025 (96 days early)
📅
89.0 daysTotal Age
⏱️
85.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
7.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 258 days old
🚨
Primary Delay85.0 days stuck in "Ready for Release"
⏱️
Total Delay7.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
85.0d
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
4.1d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/21/2025 DMalloy - Emailed customer advising that FSE Eric can be onsite on next week Monday 10/27/2025 for the 21 devices.
michael.galloway@gehealthcare.com
10/21/2025 MK rcvd email from Mike Galloway, confirm devices. .. 10/20/2025 mklose called 1-262-794-7501; Mike Galloway. michael.galloway@gehealthcare.com. email Mike and he wiill reach out tomorrow, with a list of where all devices are and wil schedule. 10/20/2025 mklose called 1-859-274-6342 Ryan Mullins, ryan.mullins1@gehealthcare.com, LVM 10/15/2025 mklose emailed Joseph; Joseph.Hinton@gehealthcare.com, and Tyler; tyler.martinez@gehealthcare.com ... 09/03/2025 RFosbury - rec'd email from Steve stating he no longer supports for this region, he looped in ASLs Hinton, Joseph and Martinez, Tyler ... 09/03/2025 RFosbury called Steve Steinhaus, Field Support Spec GEHC @ 414-530-8334, left VM and followed up with email to Steve.steinhaus@gehealthcare.com.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
78101
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
JPG
VFD001540 BATTERY
Oct 27, 2025
JPG
VFD001540 SERIAL #
Oct 27, 2025
PDF
VFD001540
Oct 27, 2025
JPG
VFD001540 SOFTWARE
Oct 27, 2025
JPG
VFD001540 WORKLIST
Oct 27, 2025
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282284
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:09 PM
From:Entered
To:Ready for Release
Duration in Previous:41m
🚨85.0 business days
📅
Status: Ready for Scheduling by Megan KloseOct 21, 11:27 AM