Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282309 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY AT BUFFALO — 3435 MAIN ST, BUFFALO NY, 14214

Jun 19, 2025 → Feb 27, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met
Active: 7 biz days
Paused: 164 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸164d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 18, 2026
164 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 27, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 18 Ready for Release ⏸ Paused 164 —
Feb 18 → Feb 27 Scheduled ▶ Running 7 7
Holding 164.0d (excluded)
Coordinators 8.0d
✓ SLA Met
Holding (excluded from total)
164.0 days
Coordinators
8.0 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
171.0 days Total Age
⏱️
164.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
6.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 258 days old
🚨
Primary Delay 164.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
164.0d
Scheduled
8.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 Mklose dispatch to Bryan, unannounced


02/06/2026 DMalloy -Called 716.829.2794 for Carmon Koenigsknecht. Located contact in Philips for this site. Line just rang, no answer and no VM.  


01/13/2026 MHamersley - called 716-645-2000, press 6, xfer to Facilities, spoke to Debra, she said "no thank you" and hung up; called back for Health Sciences Center, call went to VM/LM


Venue Fit Ultrasound VFD001347

🔧 Work Performed
DEVICE UNKNOWN
🔍 Technician Findings
DEVICE UNKNOWN
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282309
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 44m
🚨 164.0 business days
🗓️
▶
3 Status: Scheduled Feb 18, 8:37 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Bryan Rodriguez
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-26T14:00:00.000+0000, 2026-02-27T14:00:00.000+0000
⏳ 2.0 business days
💵
Expenses Added Feb 19, 4:31 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.9 business days
⏱️
9x Labor Added Feb 27, 9:59 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.083333333333333, 2, 6.25, 1, 400
💵
▶
2 9x Expenses Added Feb 27, 5:08 PM
9x Expenses Added → Status: Completed
✔️
Status: Completed by Bryan Rodriguez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 8h, 1m
⏳ 1.9 business days
⏱️
Labor Added Mar 2, 11:45 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 2, 11:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Bryan Rodriguez
Scheduled
Feb 27, 9:00 AM
Created
Jun 19, 2:27 PM
Invoice #
N/A

Work Details (20)

Name Type Status Qty Amount Date
WL-03112465 Expenses Open 1 $0.00 Feb 19, 4:31 PM
WL-03122808 Labor Open 0.083333333333333 $0.00 Feb 27, 9:59 AM
WL-03122809 Labor Open 2 $0.00 Feb 27, 9:59 AM
WL-03122810 Labor Open 6.25 $0.00 Feb 27, 9:59 AM
WL-03122811 Expenses Open 1 $139.00 Feb 27, 9:59 AM
WL-03122812 Expenses Open 1 $161.02 Feb 27, 9:59 AM
WL-03122813 Expenses Open 1 $0.00 Feb 27, 9:59 AM
WL-03122814 Expenses Open 1 $0.00 Feb 27, 9:59 AM
WL-03122815 Expenses Open 1 $0.00 Feb 27, 9:59 AM
WL-03122816 Travel Open 400 $0.00 Feb 27, 9:59 AM
WL-03123857 Expenses Open 1 $0.00 Feb 27, 5:08 PM
WL-03123858 Expenses Open 1 $0.00 Feb 27, 5:08 PM
WL-03123859 Expenses Open 1 $0.00 Feb 27, 5:08 PM
WL-03123860 Expenses Open 1 $0.00 Feb 27, 5:08 PM
WL-03123861 Expenses Open 1 $0.00 Feb 27, 5:08 PM
WL-03123862 Expenses Open 1 $0.00 Feb 27, 5:08 PM
WL-03123863 Expenses Open 1 $0.00 Feb 27, 5:08 PM
WL-03123864 Expenses Open 1 $0.00 Feb 27, 5:08 PM
WL-03123865 Expenses Open 1 $0.00 Feb 27, 5:08 PM
WL-03126049 Labor Open 0.016666666666667 $38.00 Mar 2, 11:45 AM

Details