Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282311 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SOUTHERN OHIO MED CTR — 1805 27TH ST, PORTSMOUTH OH, 45662

Jun 19, 2025 → Feb 24, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (2 biz days early)
Active: 5 biz days
Paused: 164 biz days
🕐 Clock stopped: Tech Off Site (Feb 25, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸164d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 18, 2026
164 business days (not counted)
▶ Clock Running
Status: On Hold
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jun 19, 2025 Tech Off Site: Feb 25, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 18 Ready for Release ⏸ Paused 164 —
Feb 18 → Feb 20 On Hold ▶ Running 2 2
Feb 20 → Feb 24 Assigned ▶ Running 2 4
Feb 24 → Feb 25 Scheduled ▶ Running 1 5
Feb 25 → Feb 25 Tech On Site ▶ Running 0 5
Holding 166.3d (excluded)
Coordinators 2.5d
Field Work 0.1d
✓ SLA Met
Holding (excluded from total)
166.3 days
Coordinators
2.5 days
Over SLA
Field Work
0.1 days
Created: Jun 19, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
168.2 days Total Age
⏱️
164.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready to Bill • 258 days old
🚨
Primary Delay 164.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
164.0d
On Hold
2.3d
Assigned
2.3d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026: ARoosa - Called; (740) 356-6617

VM/LM following up with an email to sturgkay@somc.org


01/28/2026 ARoosa- Called 740-356-5000, xfer to Bio med, call went to VM/LM


11/11/2025 MHamersley - called 740-356-5000, xfer to Bio Med, call went to VM/LM


WO-01282311-Venue Go Ultrasound VGD001435

WO-01282310-Venue Go Ultrasound VGD001434

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
🔍 Technician Findings
FMI 78101 Not Required – FMI was previously completed
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282311
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 164.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 4:47 PM
From: Ready for Release
To: On Hold
Duration in Previous: 244d 2h
⏳ 2.9 business days
👷
▶
2 Technician Assigned Feb 20, 4:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 1d 23h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Feb 24, 5:51 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 4d 1h
🔧
Status: Tech On Site by Israel Martell Feb 24, 7:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 21m
🚗
▶
3 Status: Tech Off Site Feb 24, 8:19 PM
Status: Tech Off Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Israel Martell
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 2.5 business days
⏱️
Labor Added Feb 26, 12:21 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 12:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Israel Martell
Scheduled
Feb 24, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03118603 Labor Open 0.75 $100.00 Feb 24, 8:21 PM
WL-03121204 Labor Open 0.016666666666667 $38.00 Feb 26, 12:21 PM

Details