Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282322 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SOUTHERN VIRGINIA REGIONAL — 727 N MAIN ST, EMPORIA VA, 23847

Jun 19, 2025 → Oct 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (60 biz days early)
Active: 0 biz days
Paused: 92 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸92d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 30, 2025
92 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jun 19, 2025 Completed: Oct 30, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Oct 30 Ready for Release ⏸ Paused 92 —
Oct 30 → Oct 30 Scheduled ▶ Running 0 0
Holding 92.0d (excluded)
Billing 3.0d
✓ SLA Met
Holding (excluded from total)
92.0 days
Billing
3.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Oct 30, 2025 (93 days early)
📅
92.0 days Total Age
⏱️
92.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 258 days old
🚨
Primary Delay 92.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
92.0d
Closed
2.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/2025 ABelyea - per Jenny, FMI completed by GE FE during service repair

🔧 Work Performed
Admin Closure Only
🔍 Technician Findings
Admin Closure Only
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282322
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 92.0 business days
⏱️
Labor Added Oct 30, 10:18 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📅
▶
3 Dispatch Scheduled Oct 30, 11:22 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Allison Belyea
Technician: Fady Messak
🗓️
Status: Scheduled by Allison Belyea
From: Ready for Release, Scheduled, Completed
To: Scheduled, Completed, Closed
Duration in Previous: 132d 20h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Oct 31, 10:46 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 22m
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:03 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 3h
💰
Status: Invoiced by Timothy Amburgey Nov 4, 1:14 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 11m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:37 PM
Invoice Number: SM-245560

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Oct 30, 1:00 PM
Created
Jun 19, 2:27 PM
Invoice #
SM-245560

Work Details (1)

Name Type Status Qty Amount Date
WL-02989597 Labor Open 0.016666666666667 $38.00 Oct 30, 10:18 AM

Details