📍 MICHIGAN MEDICINE UNIVERSITY HOSPITAL — 1500 E MEDICAL CENTER DR, ANN ARBOR MI, 48109
Jun 19, 2025 → Jan 8, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (15 biz days early)
Active: 41 biz days
Paused: 96 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸88d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 24, 2025
88 business days (not counted)
12d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Nov 12, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 12 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 12 → Nov 12, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 12 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 12 → Nov 14, 2025
2 business days (not counted)
24d
▶ Clock Running
Status: Scheduled
Nov 14 → Dec 22, 2025
24 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Entered
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 30, 2025
5 business days (counted)
Running total: 41 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 30 → Dec 30, 2025
0 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 41 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 30 → Jan 8, 2026
6 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Jun 19, 2025Completed: Jan 8, 2026
Show SLA Clock Detail (16 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Oct 24
Ready for Release
⏸ Paused
88
—
Oct 24 → Nov 12
Ready for Scheduling
▶ Running
12
12
Nov 12 → Nov 12
Scheduled
▶ Running
0
12
Nov 12 → Nov 12
Awaiting Parts
⏸ Paused
0
—
Nov 12 → Nov 12
Scheduled
▶ Running
0
12
Nov 12 → Nov 14
Awaiting Parts
⏸ Paused
2
—
Nov 14 → Dec 22
Scheduled
▶ Running
24
36
Dec 22 → Dec 22
Entered
▶ Running
0
36
Dec 22 → Dec 30
Ready for Scheduling
▶ Running
5
41
Dec 30 → Dec 30
Awaiting Parts
⏸ Paused
0
—
Dec 30 → Dec 30
Assigned
▶ Running
0
41
Dec 30 → Dec 30
Scheduled
▶ Running
0
41
Dec 30 → Jan 8
Awaiting Parts
⏸ Paused
6
—
Jan 8 → Jan 8
Scheduled
▶ Running
0
41
Jan 8 → Jan 8
Tech On Site
▶ Running
0
41
Material Management9.4d
Holding88.0d (excluded)
Coordinators44.0d
Field Work0.7d
Billing16.6d
✓ SLA Met
Material Management
9.4 days
Over SLA
Holding(excluded from total)
88.0 days
Coordinators
44.0 days
Over SLA
Field Work
0.7 days
Billing
16.6 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 8, 2026 (23 days early)
📅
137.0 daysTotal Age
⏱️
88.0d in Ready for ReleaseLongest Stage
🔄
25 transitionsStatus Changes
⚠️
57.6d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay88.0 days stuck in "Ready for Release"
⏱️
Total Delay57.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
88.0d
Ready for Scheduling
18.6d / 1.0d SLA
Awaiting Parts
9.4d / 3.0d SLA
Scheduled
25.4d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
15.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/29/2025 DMalloy - Emailed customer advising that we were able to get a new battery order placed after the last order was lost/held by UPS. Advised will provide tracking once available. Advised nad dispatched for FSE Bennet to return on next week Wednesday 1/7 to Thursday 1/8 to complete the devices.
littljoh@med.umich.edu
pbayko@med.umich.edu
11/11/2025 DMalloy -Emailed customer advising that I can FSE Bennet can be onsite Monday 11/24/2025. FSE is working on obtaining vendormate.
littljoh@med.umich.edu
pbayko@med.umich.edu
10/24/2025 MHamersley - recd email from Peter confirming devices; FSE Cred: Vendormate; POC: John Little, 734-757-9509, littljoh@med.umich.edu ... 10/23/2025 MHamersley - called 734-757-9496, spoke to Peter, POC, sending him email to verify devices: pbayko@med.umich.edu ... 08/29/2025 MHamersley - called 734-936-4000, transferred to Bio Med, need to call: 734-757-9496, Peter, call went to his VM/LM
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📅
WO-01282353 - FCO - Venue Fit Ultrasound - ANN ARBOR - MICHIGAN MEDICINE UNIVERSITY HOSPITAL
Jan 8, 2026 8:00am – 5:00pm
Work Order: WO-01282353
Account: GE Healthcare FMI
Customer Case Number: 1-555030605394, 1-555030605637
Location: MICHIGAN MEDICINE UNIVERSITY HOSPITAL
Address: 1500 E MEDICAL CENTER DR, ANN ARBOR, MI 48109
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFD001643
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