Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282359 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF ROCHESTER MEDICAL CENTER RECEIVING — 4 MARWAY CIR, ROCHESTER NY, 14624

Jun 19, 2025 → Feb 4, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 155 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 30, 2026
152 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 30 → Feb 4, 2026
3 business days (not counted)
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 30 Ready for Release ⏸ Paused 152 —
Jan 30 → Jan 30 Scheduled ▶ Running 0 0
Jan 30 → Feb 4 Awaiting Parts ⏸ Paused 3 —
Feb 4 → Feb 4 Tech On Site ▶ Running 0 0
Material Management 3.2d
Holding 152.0d (excluded)
Coordinators 0.0d
Field Work 0.5d
✗ SLA Missed
Material Management
3.2 days
Over SLA
Holding (excluded from total)
152.0 days
Coordinators
0.0 days
Field Work
0.5 days
Created: Jun 19, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
155.0 days Total Age
⏱️
152.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
4.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready to Bill • 258 days old
🚨
Primary Delay 152.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.0d
Scheduled
0.0d / 2.0d SLA
Awaiting Parts
3.2d / 3.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
4.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02-04-2026 ESM 2nd WO at this site. No travel line or travel time is needed.

01/30/2026 DMalloy - Emailed addtl POCs located in the PWO advising that FSE Eric will be onsite on next week Thursday 2/5/2026.

anthony_palladino@urmc.rochester.edu

thomas_pier@urmc.rochester.edu

chad_keast@urmc.rochester.edu


01/29/2026 DMalloy - Emailed customer to confirm the device and advised that FSE Eric will be in the area on next week. 

chad_keast@urmc.rochester.edu


01/23/2026 Mklose sent email to Eian Shurina, to confirm device and davon next week

09/24/2025 mklose called 585-922-4169, Destiny, trimedx adv send info to CE and have someone call me back.

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282359
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 41m
🚨 152.0 business days
👷
▶
5 Technician Assigned Jan 30, 5:26 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 3h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-05T05:00:00.000+0000
📦
Parts Requested
Order: 00089448
Status: Closed
📦
Status: Awaiting Parts by Deon Malloy
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
⏳ 3.8 business days
🔧
▶
2 Status: Tech On Site Feb 4, 7:44 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Eric Mancerella Feb 4, 7:52 AM
From: Tech On Site
To: Completed
Duration in Previous: 7m
🏁
Status: Closed by Eric Mancerella Feb 4, 11:50 AM
From: Completed
To: Closed
Duration in Previous: 3h 58m
⚠️ 5.0 business days
⏱️
Labor Added Feb 10, 2:29 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 10, 2:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 2h

Bottlenecks

Awaiting Parts
Duration: 3.2 business days (threshold: 3.0 business days)
Exceeded by 1.5 business hours
Closed
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

📦
Parts Order 00089448
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 5, 12:00 AM
Created
Jun 19, 2:27 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03090832 Labor Open 0.5 $100.00 Feb 4, 7:46 AM
WL-03099320 Labor Open 0.016666666666667 $38.00 Feb 10, 2:29 PM

Details