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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282365 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CLEVELAND CLINIC — 2101 E 90TH ST, CLEVELAND OH, 44106

Jun 19, 2025 → Sep 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (98 biz days early)
Active: 30 biz days
Paused: 24 biz days
🕐 Clock stopped: Completed (Sep 6, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 24, 2025
24 business days (not counted)
29d
▶ Clock Running
Status: Scheduled
Jul 24 → Sep 4, 2025
29 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 6, 2025
1 business day (counted)
Running total: 30 of ? biz days used
Created: Jun 19, 2025 Completed: Sep 6, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 24 Ready for Release ⏸ Paused 24 —
Jul 24 → Sep 4 Scheduled ▶ Running 29 29
Sep 4 → Sep 6 Tech On Site ▶ Running 1 30
Holding 24.0d (excluded)
Coordinators 30.0d
Field Work 1.3d
Billing 21.7d
✓ SLA Met
Holding (excluded from total)
24.0 days
Coordinators
30.0 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
21.7 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Sep 6, 2025 (147 days early)
📅
54.0 days Total Age
⏱️
30.0d in Scheduled Longest Stage
🔄
16 transitions Status Changes
⚠️
45.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 30.0 days stuck in "Scheduled"
⏱️
Total Delay 45.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
24.0d
Scheduled
30.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
19.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
07/24/2025 DMalloy - Called 216.312.6486 for Adrianna Payne. She agreed to have FSEs Paul/Jackson onsite beginning Monday 8/11/2025. Emailed & Received confirmation: paynea3@ccf.org ... 07/02/2025 MHamersley - called 216-312-6486, spoke to Adrianna, she is POC, sending her excel spreadsheet with all devices, she will go through and let us know which ones are hers and provide contacts for the others; sent email: PAYNEA3@ccf.org ; RE: 124 Venue Go Ultrasound Devices
🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282365
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:17 PM
From: Entered
To: Ready for Release
Duration in Previous: 49m
🚨 24.0 business days
🗓️
▶
2 Status: Scheduled Jul 24, 10:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-11T12:00:00.000+0000
🚨 18.0 business days
📅
Dispatch Scheduled by Erin Martin Aug 18, 1:39 PM
Scheduled For: 2025-08-25T12:00:00.000+0000
🚨 13.0 business days
👷
▶
2 Technician Assigned Sep 4, 3:20 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-09-04T04:00:00.000+0000, 2025-09-04T00:00:00.000+0000, 2025-09-04T20:00:00.000+0000
💵
2x Expenses Added Sep 4, 4:12 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Bennet Dartey Sep 4, 5:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 42d 6h
⏱️
4x Labor Added Sep 4, 6:22 PM
Type: Labor
Status: Open
Qty: 5.5, 1, 1.5
🚗
Travel Added Sep 4, 6:37 PM
Type: Travel
Status: Open
Qty: 340
💵
3x Expenses Added Sep 5, 11:49 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Sep 5, 8:28 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Sep 5, 8:34 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Bennet Dartey
From: Tech On Site
To: Completed
Duration in Previous: 1d 2h
🏁
Status: Closed by Bennet Dartey Sep 5, 9:01 PM
From: Completed
To: Closed
Duration in Previous: 25m
⏳ 3.4 business days
⏱️
▶
2 Labor Added Sep 10, 4:48 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 19h
⚠️ 5.9 business days
💵
▶
2 Status: Billing Review Sep 17, 3:04 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
💵
▶
2 Status: Billing Review Sep 18, 11:07 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Allison Belyea
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
🚨 10.0 business days
💵
Status: Billing Review by Timothy Amburgey Oct 1, 9:47 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 12d 22h
📄
Status: Ready to Bill by Timothy Amburgey Oct 1, 9:55 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7m
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5h 10m
⏳ 3.0 business days
📄
Status: Ready to Bill by Micah Peters Oct 3, 5:22 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 2d 2h
⏳ 1.8 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 12:48 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 19h
💰
Status: Invoiced by Yecenia Campos Oct 6, 1:05 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 16m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:29 PM
Invoice Number: SM-242978

Bottlenecks

Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Sep 4, 4:00 PM
Created
Jun 19, 2:27 PM
Invoice #
SM-242978

Work Details (13)

Name Type Status Qty Amount Date
WL-02925391 Expenses Open 1 $184.68 Sep 4, 4:12 PM
WL-02925392 Expenses Open 1 $0.00 Sep 4, 4:12 PM
WL-02925683 Labor Open 5.5 $0.00 Sep 4, 6:22 PM
WL-02925684 Labor Open 1 $0.00 Sep 4, 6:22 PM
WL-02925685 Labor Open 1.5 $100.00 Sep 4, 6:22 PM
WL-02925686 Labor Open 1 $0.00 Sep 4, 6:22 PM
WL-02925744 Travel Open 340 $0.00 Sep 4, 6:37 PM
WL-02926517 Expenses Open 1 $0.00 Sep 5, 11:49 AM
WL-02926518 Expenses Open 1 $0.00 Sep 5, 11:49 AM
WL-02926519 Expenses Open 1 $0.00 Sep 5, 11:49 AM
WL-02927305 Expenses Open 1 $0.00 Sep 5, 8:28 PM
WL-02927312 Expenses Open 1 $0.00 Sep 5, 8:34 PM
WL-02931487 Labor Open 0.016666666666667 $38.00 Sep 10, 4:48 PM

Details