📍 CAYUGA MEDICAL CENTER — 101 DATES DR, ITHACA NY, 14850
Jun 19, 2025 → Feb 26, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 163 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸163d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 17, 2026
163 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 26, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Jun 19, 2025Completed: Feb 26, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Feb 17
Ready for Release
⏸ Paused
163
—
Feb 17 → Feb 26
Scheduled
▶ Running
7
7
Holding163.0d (excluded)
Coordinators7.5d
✗ SLA Missed
Holding(excluded from total)
163.0 days
Coordinators
7.5 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
170.0 daysTotal Age
⏱️
163.0d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
⚠️
5.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 258 days old
🚨
Primary Delay163.0 days stuck in "Ready for Release"
⏱️
Total Delay5.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
163.0d
Scheduled
7.5d / 2.0d SLA
Closed
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/26/2026 SRobinson- Created follow up WO as requested. (WO-01354122)
02/17/2026 mklose dispatch to Bryan, unannounced
02/05/2026 YEspino Called 607-274-4066 to schedule the ultrasound device in question. Was unable to speak to her so i left a message.
02/05/2026 YEspino Called 607-274-4172 to speak to Jason to verify the device and question and also schedule if possible. Was able to speak to Jason and he was able to confirm the device but advised i needed to call the director @ 607-274-4066 to be able to schedule.
01/16/2026 Mklose called 604-274-4172. LVM sent follow up email
01/14/2026 RArnold - Called 607.274.4172 for Jason Padula. Spoke to Scott, Jason is not in. Left a message. Sending email.
jpadula@cayugamed.org
🔧Work Performed
N/A UNKNOWN LOCATION
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_ Left Message
Completed Feb 5, 2026
02/05/2026 YEspino Called 607-274-4066 to schedule the ultrasound device in question. Was unable to speak to her so i left a message.
📞
Live Call_ Left Message
Completed Feb 5, 2026
02/05/2026 YEspino Called 607-274-4172 to speak to Jason to verify the device and question and also schedule if possible. Was able to speak to Jason and he was able to confirm the device but advised i needed to call the director @ 607-274-4066 to be able to schedule.
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CAYUGA MEDICAL CENTER - ITHACA, NY - WO-01282374
Completed Jan 14, 2026
To: jpadula@cayugamed.org
CC: central.scheduling@emsar.com; rebecca.arnold@emsar.com; megan.klose@emsar.com
BCC: rebecca.arnold@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CAYUGA MEDICAL CENTER - ITHACA, NY - WO-01282374
Body:
Hi Jason,
I am following up on a message I just left for you with Scott. I am contacting you on behalf of GE
📞
Live Call_ Left Message
Completed Jan 14, 2026
01/14/2026 RArnold - Called 607.274.4172 for Jason Padula. Spoke to Scott, Jason is not in. Left a message. Sending email.
jpadula@cayugamed.org
📅
WO-01282374 - FCO - Venue Go Ultrasound - ITHACA - CAYUGA MEDICAL CENTER
Feb 25, 2026 1:00pm – 2:00pm
Work Order: WO-01282374
Account: GE Healthcare FMI
Customer Case Number: 1-555020268229, 1-554907807997
Location: CAYUGA MEDICAL CENTER
Address: 101 DATES DR, ITHACA, NY 14850
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC006835
Contact Name: unknown
Contact Phone: 000-000-00
PDF
DEVICE UNKNOWN CAYUGA MEDICAL CENTER
Feb 26, 2026
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282374
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:08 PM