Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282407 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 RYE AMBULATORY SURGERY CENTER — 1 THEALL RD, RYE NY, 10580

Jun 19, 2025 → Feb 13, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 20 biz days
Paused: 142 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸142d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 15, 2026
142 business days (not counted)
20d
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Feb 15, 2026
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Completed
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Closed
Feb 15 → Feb 16, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 16, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 15 Ready for Release ⏸ Paused 142 —
Jan 15 → Feb 15 Ready for Scheduling ▶ Running 20 20
Feb 15 → Feb 15 Assigned ▶ Running 0 20
Feb 15 → Feb 15 Completed ▶ Running 0 20
Feb 15 → Feb 16 Closed ▶ Running 0 20
Feb 16 → Feb 16 Incomplete ▶ Running 0 20
Holding 142.0d (excluded)
Coordinators 20.3d
✓ SLA Met
Holding (excluded from total)
142.0 days
Coordinators
20.3 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
162.0 days Total Age
⏱️
142.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
24.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay 142.0 days stuck in "Ready for Release"
⏱️
Total Delay 24.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
142.0d
Ready for Scheduling
20.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
6.0d / 1.0d SLA
Incomplete
0.0d
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/15/2026 MHamersley - recd email reply from Adnan, he does not have this serial number, attached his email reply & location unknown form


01/14/2026 MHamersley - called 917-499-5821, call went to VM/LM; called 914-848-8980, spoke to Cory re recall, xfer to Adnan, sent email: adnislam@westmedgroup.com


12/04/2025 MHamersley - called 917-499-5821, call went to VM/LM


11/26/2025 RArnold - Called 917-499-5821 for Adnon. Left a message.  


10/17/2025 mklose rcvd call from Adnon, 917-499-5821. he can not find the serial # on back of device. will keep looking and call me back.


10/17/2025 mklose called 1-914-848-8980; Cory, xfer to Adnon Purchasing. will locate serial #, and call me back shortly


07/30/2025 RArnold - Called 19148488980 The office is closed. Will need to call back earlier in the day. 

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282407
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 142.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 15, 4:47 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 210d 2h
🚨 20.9 business days
👷
▶
3 Status: Assigned Feb 15, 3:15 PM
Status: Assigned → Technician Assigned → Status: Completed
👷
Technician Assigned by Fady Messak
Technician: Fady Khouzam
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⚠️
▶
2 Status: Incomplete Feb 16, 9:11 AM
Status: Incomplete → Status: Completed
✔️
Status: Completed by Fady Messak
From: Incomplete
To: Completed
Duration in Previous: 4m
⏱️
▶
2 Labor Added Feb 16, 10:04 AM
Labor Added → Status: Closed
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 48m
⚠️ 6.0 business days
⏱️
Labor Added Feb 24, 3:05 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 24, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 5h

Bottlenecks

Ready for Scheduling
Duration: 20.3 business days (threshold: 1.0 business days)
Exceeded by 19.3 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Khouzam
Scheduled
N/A
Created
Jun 19, 2:27 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03106907 Labor Open 0.5 $100.00 Feb 16, 10:04 AM
WL-03117990 Labor Open 0.016666666666667 $38.00 Feb 24, 3:05 PM

Details