Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282486 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 DUQUESNE UNIVERSITY — 600 FORBES AVE, PITTSBURGH PA, 15282

Jun 19, 2025 → Nov 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (50 biz days early)
Active: 5 biz days
Paused: 97 biz days
🕐 Clock stopped: Completed (Nov 16, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸97d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Nov 6, 2025
97 business days (not counted)
▶ Clock Running
Status: On Hold
Nov 6 → Nov 16, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 16 → Nov 16, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jun 19, 2025 Completed: Nov 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Nov 6 Ready for Release ⏸ Paused 97 —
Nov 6 → Nov 16 On Hold ▶ Running 5 5
Nov 16 → Nov 16 Assigned ▶ Running 0 5
Holding 102.9d (excluded)
Billing 6.9d
✓ SLA Met
Holding (excluded from total)
102.9 days
Billing
6.9 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Nov 13, 2025 (79 days early)
📅
101.0 days Total Age
⏱️
97.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 258 days old
🚨
Primary Delay 97.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
97.0d
On Hold
5.9d
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
6.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/06/2025 Mklose called 412-396-6000; xfer to Health services. Marcy C. Reception at health services. Marcy did not feel comfortable giving me her last name. She adv there are no ultrasounds at the University at all. ... 11/06/2025 Mklose called 412-396-6554 trying to reach Mary Glasgoq, the number is no longer in service. ... 10/06/2025 Mklose called 412-396-6000; xfer to Health Services. Chris adv they have no ultrasounds ... 10/06/2025 Mklose called 412-396-6000; xfer to John Vater adv they have no Ultrasound devices at this location ... 07/22/2025 MHamersley - called 412-396-6000, transferred to Health Services, call went to Dean's Ofc VM/LM
🔧 Work Performed
FMI 78101 Not Executed - Device Location Unknown
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282486
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 97.0 business days
⏸️
Status: On Hold by Megan Klose Nov 6, 11:48 AM
From: Ready for Release
To: On Hold
Duration in Previous: 139d 21h
⚠️ 6.0 business days
👷
▶
4 Technician Assigned Nov 16, 4:47 PM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Fady Messak
From: On Hold
To: Assigned
Duration in Previous: 10d 4h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Nov 19, 11:27 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12d 2h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:37 PM
Invoice Number: 247863

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Alberto Galan
Scheduled
N/A
Created
Jun 19, 2:27 PM
Invoice #
247863

Work Details (2)

Name Type Status Qty Amount Date
WL-03009273 Labor Open 0.5 $100.00 Nov 16, 4:48 PM
WL-03013019 Labor Open 0.016666666666667 $38.00 Nov 19, 11:27 AM

Details