📍 SOUTHSIDE REGIONAL MEDICAL CENTER — 200 MEDICAL PARK BLVD, PETERSBURG VA, 23805
Jun 19, 2025 → Feb 17, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 0 biz days
Paused: 163 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸163d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 17, 2026
163 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jun 19, 2025Completed: Feb 17, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Feb 17
Ready for Release
⏸ Paused
163
—
Feb 17 → Feb 17
Ready for Scheduling
▶ Running
0
0
Feb 17 → Feb 17
Scheduled
▶ Running
0
0
Holding163.0d (excluded)
Coordinators0.4d
Billing9.5d
✓ SLA Met
Holding(excluded from total)
163.0 days
Coordinators
0.4 days
Billing
9.5 days
Over SLA
Created: Jun 19, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
163.0 daysTotal Age
⏱️
163.0d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
10.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Behind Schedule - Needs Attention
Invoice Pending • 258 days old
🚨
Primary Delay163.0 days stuck in "Ready for Release"
⏱️
Total Delay10.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
163.0d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
9.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/29/2026 YEspino Called 804-765-5076 to speak to Tequila over the device in question. Was able to speak to Tequila and she advised that they have no venue go onsite. she is also is the poc. This may be an ANR , will ask the planner how to proceed. Email: tequila_carter@bshsi.org Phone: 804-765-5076
01/29/2026 YEspino Called 804-765-5000 to verify the device in question. Asked to be transferred over to the imaging dept, After being transferred over i was able to speak to Donna and she advised they do not have any of the ultrasound device in question. She advised i needed to speak to Tequila Carter to be better assisted. Email: tequila_carter@bshsi.org Phone:804-765-5076
01/29/2026 YEspino Called 804-765-5000 to verify the device in question. Asked to be trasnferred over to the biomed dept, Was able to speak to Keith and he advised that i had to call back and speak to Imaging to be better assisted.
12/10/2025 YEspino Called 804-765-5000 to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.
🔧Work Performed
FMI 78101 Not Required –
Device Location is Unknown
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live call_ANR
Completed Jan 29, 2026
01/29/2026 YEspino Called 804-765-5076 to speak to Tequila over the device in question. Was able to speak to Tequila and she advised that they have no venue go onsite. she is also is the poc. This may be an ANR , will ask the planner how to proceed. Email: tequila_carter@bshsi.org Phone: 804-765-5076
📞
Live Call_ Left Message
Completed Jan 29, 2026
01/29/2026 YEspino Called 804-765-5000 to verify the device in question. Asked to be trasnferred over to the imaging dept, After being transferred over i was able to speak to Donna and she advised they do not have any of the ultrasound device in question. She advised i needed to speak to Tequila Carter to be better assisted. Email: tequila_carter@bshsi.org Phone:804-765-5076
📞
Live Call_Asked To Call Back
Completed Jan 29, 2026
01/29/2026 YEspino Called 804-765-5000 to verify the device in question. Asked to be trasnferred over to the biomed dept, Was able to speak to Keith and he advised that i had to call back and speak to Imaging to be better assisted.
📞
Live Call_ Left Message
Completed Dec 10, 2025
12/10/2025 YEspino Called 804-765-5000 to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.
📅
WO-01282493 - FCO - Venue Go Ultrasound - PETERSBURG - SOUTHSIDE REGIONAL MEDICAL CENTER
Feb 17, 2026 8:00am – 5:00pm
Work Order: WO-01282493
Account: GE Healthcare FMI
Customer Case Number: 1-554880322641, 1-554908083509
Location: SOUTHSIDE REGIONAL MEDICAL CENTER
Address: 200 MEDICAL PARK BLVD, PETERSBURG, VA 23805
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD000525
Contact Name: Tequila
PDF
LU_78101_VGD000525
Feb 17, 2026
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282493
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM
From:Entered
To:Ready for Release
Duration in Previous:45m
🚨163.0 business days
📅
Status: Ready for Scheduling by Yessenia EspinoFeb 17, 12:49 PM