Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 20, 2026 (11 days early)
📅
144.0 daysTotal Age
⏱️
139.0d in Ready for ReleaseLongest Stage
🔄
20 transitionsStatus Changes
⚠️
10.2d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1Jan 15, 2026
Visit 2Jan 20, 2026
AI Analysis
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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay139.0 days stuck in "Ready for Release"
⏱️
Total Delay10.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
142.8d
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Awaiting Parts
0.7d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Incomplete
1.0d
Closed
1.3d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/17/2026 JNuovo - Can not close work order. Awaiting parts shipment.
01/09/2026 MHamersley - called 603-559-4152, call went to Derrick's VM/LM; offering FSE onsite Thursday, Jan 15; sent f/u email: derrick.cummings@hcahealthcare.com ... 01/05/2026 MHamersley - called 603-559-4152, call went to Derrick's VM/LM offering Monday, January 26 for FSE to come onsite; sent f/u emails: derrick.cummings@hcahealthcare.com & rebecca.mcfadden2@hcahealthcare.com ... 12/09/2025 MHamersley - called 603-559-4152, call went to VM/LM; sent f/u email: derrick.cummings@hcahealthcare.com ... 10/31/2025 MHamersley - called 603-559-4152 call went to Derrick's VM/LM; called 603-433-4831 call went to Rebecca's VM/LM; sent f/u emails ... 09/29/2025 MHamersley - Rec'd email from Patrick stating he is not the correct contact, provided Derrick & Rebecca's information: called 603-559-4152, call went to Derrick's VM/LM; called 603-433-4831, call went to Rebecca's VM/LM; sent emails: derrick.cummings@hcahealthcare.com & rebecca.mcfadden2@hcahealthcare.com & cc: kristen.L.moore@gehealthcare.com ... 09/22/2025 MHamersley - called 603-436-5110, xfer to Bio Med, call went to VM/LM; called 617-970-3720, Patrick Gallager, (he was POC last FCO) call went to VM/LM; sent email: Patrick.Gallagher@gehealthcare.com
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully
functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully
functional”.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.