📍 TRICITIES HOSPITAL — 411 W RANDOLPH RD, HOPEWELL VA, 23860
Jun 19, 2025 → Feb 13, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 107 biz days
Paused: 55 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸55d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 8, 2025
55 business days (not counted)
23d
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Oct 9, 2025
23 business days (counted)
Running total: 23 of ? biz days used
84d
▶ Clock Running
Status: On Hold
Oct 9 → Feb 15, 2026
84 business days (counted)
Running total: 107 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 107 of ? biz days used
Created: Jun 19, 2025Completed: Feb 15, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Sep 8
Ready for Release
⏸ Paused
55
—
Sep 8 → Oct 9
Ready for Scheduling
▶ Running
23
23
Oct 9 → Feb 15
On Hold
▶ Running
84
107
Feb 15 → Feb 15
Assigned
▶ Running
0
107
Holding140.0d (excluded)
Coordinators23.3d
✗ SLA Missed
Holding(excluded from total)
140.0 days
Coordinators
23.3 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
162.0 daysTotal Age
⏱️
85.0d in On HoldLongest Stage
🔄
6 transitionsStatus Changes
⚠️
22.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay85.0 days stuck in "On Hold"
⏱️
Total Delay22.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
55.0d
Ready for Scheduling
23.3d / 1.0d SLA
On Hold
85.0d
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/07/2025 MKlose called 804-541-1600 to get Mike's name and Title for LU READY Form, no answer LVM
09/08/2025 MKlose called 804-541-1600, xfer to Biomed, spoke to Mike. Confirmed 2 devices, Unable to locate 2 devices. Did not get his last name, or email. He said he would rather we call him at 804-489-7012. WO-01282012; VFC001353 - ICU room 11, WO-01282088; VFC001307 - 1st floor ER, behind nurse station WO-01282489; VGD003723, Unable to locate WO-01282508; VGD001913 - Unable to locate
🔧Work Performed
FMI 78101 Not Required –
Device Location is Unknown
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_Confirmed Devices During Call
Completed Sep 8, 2025
09/08/2025 MKlose called 804-541-1600, xfer to Biomed, spoke to Mike. He confirmed location of 2 devices. 2 devices not in system.
PDF
LU_78101- VGD001913
Nov 7, 2025
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282508
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:12 PM
From:Entered
To:Ready for Release
Duration in Previous:44m
🚨55.0 business days
📅
Status: Ready for Scheduling by Megan KloseSep 8, 5:30 PM