📍 ATLANTICARE CARE CANCER — 106 COURT HOUSE SOUTH DENNIS RD, CAPE MAY COURT HOUSE NJ, 08210
Jun 19, 2025 → Dec 2, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (40 biz days early)
Active: 0 biz days
Paused: 112 biz days
🕐 Clock stopped: Invoiced (Dec 2, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸112d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Dec 2, 2025
112 business days (not counted)
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jun 19, 2025Invoiced: Dec 2, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Dec 2
Ready for Release
⏸ Paused
112
—
Dec 2 → Dec 2
Tech On Site
▶ Running
0
0
Dec 2 → Dec 2
Completed
▶ Running
0
0
Holding112.0d (excluded)
Field Work0.8d
Billing27.8d
✓ SLA Met
Holding(excluded from total)
112.0 days
Field Work
0.8 days
Billing
27.8 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Dec 2, 2025 (60 days early)
📅
112.0 daysTotal Age
⏱️
112.0d in Ready for ReleaseLongest Stage
🔄
22 transitionsStatus Changes
⚠️
19.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
10 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay112.0 days stuck in "Ready for Release"
⏱️
Total Delay19.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
112.0d
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
27.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/20/2025 MHamersley - called 609-463-3222, spoke to Chris, he took information and will pass on.
10/03/2025 MHamersley - called 609-463-3222, Operator unable to take call; called back, facility is now closed for day.
07/17/2025 Rbailey - Called 609.463.3222 the main number for this location. Oncology registration desk. NA Left VM for FU
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_Left Message
Completed Nov 20, 2025
11/20/2025 MHamersley - called 609-463-3222, spoke to Chris, he took information and will pass on.
📞
Live Call_No Answer Unable to Leave Message
Completed Oct 3, 2025
10/03/2025 MHamersley - called 609-463-3222, unable to take call; called back, facility is now closed for day.
📞
Live Call_Asked to Call Back
Completed Oct 3, 2025
10/03/2025 MHamersley - called 609-463-3222, unable to take call, pls call back later
📞
Call
Completed Jul 17, 2025
07/17/2025 Rbailey - Called 609.463.3222 the main number for this location. Oncology registration desk. NA Left VM for FU
JPG
VGD001011 DIAGNOSTICS
Dec 2, 2025
JPG
VGD001011 BATTERY
Dec 2, 2025
JPG
VGD001011 PRODUCT LABEL
Dec 2, 2025
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282538
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:07 PM