📍 ATLANTIC MEDICAL GROUP PHYSICAL MEDICINE & REHAB AT MILLBURN — 284 MILLBURN AVE, MILLBURN NJ, 07041
Jun 19, 2025 → Dec 18, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (28 biz days early)
Active: 6 biz days
Paused: 118 biz days
🕐 Clock stopped: Completed (Dec 18, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸118d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Dec 10, 2025
118 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 18, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jun 19, 2025Completed: Dec 18, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Dec 10
Ready for Release
⏸ Paused
118
—
Dec 10 → Dec 10
Assigned
▶ Running
0
0
Dec 10 → Dec 18
Scheduled
▶ Running
6
6
Dec 18 → Dec 18
Tech On Site
▶ Running
0
6
Holding118.0d (excluded)
Coordinators6.7d
Field Work0.6d
Billing8.9d
✓ SLA Met
Holding(excluded from total)
118.0 days
Coordinators
6.7 days
Over SLA
Field Work
0.6 days
Billing
8.9 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Dec 18, 2025 (44 days early)
📅
124.0 daysTotal Age
⏱️
118.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
12.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay118.0 days stuck in "Ready for Release"
⏱️
Total Delay12.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
118.0d
Assigned
0.0d / 0.5d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
8.9d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/10/2025 Cever received email from Moreira, Laura-Marie <laura-marie.moreira@atlantichealth.org> confirming FSE onsite for Dec18th at 2:30 p.m.
12/10/2025 Cever sent email to laura-marie.moreira@atlantichealth.org with date options Dec 18th at 12:30 for Metuchen location and 2:30 for Milburn location
12/08/2025 YEspino Called 908-522-6112 to speak to Laura to verify the device in question. Was unable to speak to her or leave a message. The line just rings till the call is dropped.
11/20/2025 MHamersley - called 908-522-6112, Laura, no answer, unable to leave msg; sent f/u email: laura-marie.moreira@atlantichealth.org
10/10/2025 mklose emailed Laura to see if she was able to confirm devices.
09/25/2025 Mklose called 908-522-6112, Laura, not at location. sent email, so she can verify device; laura-marie.moreira@atlantichealth.org
09/18/2025 Mklose called 908-522-2808, option 3 for Millburn office, spoke to Brianna, MA is in room with patient, she will call me back.
07/22/2025 RArnold - Called 908-522-2808 pressed 3 for the Millburn office. No answer. Left a message.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_No Answer Unable to Leave Message
Completed Dec 8, 2025
12/08/2025 YEspino Called 908-522-6112 to speak to Laura to verify the device in question. Was unable to speak to her or leave a message. The line just rings till the call is dropped.
📧
Email_FCO Updates
Completed Oct 10, 2025
10/10/2025 mklose emailed Laura to see if she was able to confirm devices.
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - ATLANTIC MEDICAL GROUP PHYSICAL MEDICINE & REHAB AT MILLBURN - MILLBURN, NJ - WO-01282562
Completed Sep 25, 2025
To: laura-marie.moreira@atlantichealth.org
CC: megan.klose@emsar.com; rebecca.arnold@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - ATLANTIC MEDICAL GROUP PHYSICAL MEDICINE & REHAB AT MILLBURN - MILLBURN, NJ - WO-01282562
Body:
Hi Laura
Thank you for taking my call today. As discussed, I am contacting
📧
Live Call_Followed Up With Email
Completed Sep 25, 2025
09/25/2025 Mklose called 908-522-6112, Laura, not at location. laura-marie.moreira@atlantichealth.org
📞
Live Call_Left Message
Completed Sep 18, 2025
09/18/2025 Mklose called 908-522-2808, option 3 for Millburn office, spoke to Brianna, MA is in room with patient, she will call me back.
📞
Live Call_ Left Message
Completed Jul 22, 2025
07/22/2025 RArnold - Called 908-522-2808 pressed 3 for the Millburn office. No answer. Left a message.
📅
WO-01282562 - FCO - Venue Go Ultrasound - MILLBURN - ATLANTIC MEDICAL GROUP PHYSICAL MEDICINE & REHAB AT MILLBURN
Dec 18, 2025 2:30pm – 3:30pm
Work Order: WO-01282562
Account: GE Healthcare FMI
Customer Case Number: 1-554880307804, 1-554908098464
Location: ATLANTIC MEDICAL GROUP PHYSICAL MEDICINE & REHAB AT MILLBURN
Address: 284 MILLBURN AVE, MILLBURN, NJ 07041
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD003238
Co
JPG
VGD003238_Software Update
Dec 18, 2025
JPG
VGD003238_Batteries
Dec 18, 2025
JPG
VGD003238_Product Label Pic
Dec 18, 2025
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282562
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:07 PM