Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282570 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MEDSTAR HARBOR HOSPITAL — 3001 S HANOVER ST, BALTIMORE MD, 21225

Jun 19, 2025 → Sep 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (85 biz days early)
Active: 6 biz days
Paused: 61 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 16, 2025
61 business days (not counted)
6d
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 24, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jun 19, 2025 Completed: Sep 24, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Sep 16 Ready for Release ⏸ Paused 61 —
Sep 16 → Sep 24 Ready for Scheduling ▶ Running 6 6
Sep 24 → Sep 24 Completed ▶ Running 0 6
Sep 24 → Sep 24 Assigned ▶ Running 0 6
Holding 61.0d (excluded)
Coordinators 7.0d
Billing 9.0d
✓ SLA Met
Holding (excluded from total)
61.0 days
Coordinators
7.0 days
Over SLA
Billing
9.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Sep 24, 2025 (129 days early)
📅
67.0 days Total Age
⏱️
61.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
11.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
61.0d
Ready for Scheduling
7.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
6.3d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/15/2025 Mklose, Nicholas adv this device is not in inventory.


09/04/2025 MKlose,, called 443-777-7153 xfer to Nick, line unavailable. xfer back to operator, line disconnected, sent email Nicholas.G.Rocks@medstar.net

🔧 Work Performed
FMI 78101 Not Required - Device Not Located
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282570
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 61.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 16, 11:37 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 88d 20h
⚠️ 7.0 business days
⏱️
▶
4 Labor Added Sep 24, 7:54 AM
Labor Added → Status: Completed → Technician Assigned → Status: Completed
✔️
Status: Completed by Fady Messak
From: Ready for Scheduling, Completed
To: Completed, Assigned
Duration in Previous: 7d 20h, 0m
👷
Technician Assigned by Fady Messak
Technician: Luis Iser
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Sep 25, 11:12 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 1d 3h, 0m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:06 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 3h
⏳ 3.0 business days
📄
Status: Ready to Bill by Micah Peters Oct 3, 5:22 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 2d 2h
⏳ 1.8 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 12:54 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 19h
💰
Status: Invoiced by Yecenia Campos Oct 6, 1:11 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 17m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:23 PM
Invoice Number: SM-242983

Bottlenecks

Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Jun 19, 2:27 PM
Invoice #
SM-242983

Work Details (2)

Name Type Status Qty Amount Date
WL-02947072 Labor Open 0.25 $100.00 Sep 24, 7:54 AM
WL-02949011 Labor Open 0.016666666666667 $38.00 Sep 25, 11:12 AM

Details