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← WO Overview

WO-01282571 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 RESTON HOSPITAL CENTER — 1850 TOWN CENTER PKWY, RESTON VA, 20190

Jun 19, 2025 → Nov 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (50 biz days early)
Active: 78 biz days
Paused: 24 biz days
🕐 Clock stopped: Completed (Nov 16, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 23, 2025
23 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 23 → Jul 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jul 23 → Jul 24, 2025
1 business day (not counted)
21d
▶ Clock Running
Status: Scheduled
Jul 24 → Aug 23, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 23 → Aug 23, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Incomplete
Aug 23 → Aug 27, 2025
3 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 27 → Sep 5, 2025
6 business days (counted)
Running total: 30 of ? biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Sep 5 → Nov 12, 2025
46 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Closed
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Nov 13 → Nov 16, 2025
1 business day (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Incomplete
Nov 16 → Nov 16, 2025
0 business days (counted)
Running total: 78 of ? biz days used
Created: Jun 19, 2025 Completed: Nov 16, 2025
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 23 Ready for Release ⏸ Paused 23 —
Jul 23 → Jul 23 Scheduled ▶ Running 0 0
Jul 23 → Jul 24 Awaiting Parts ⏸ Paused 1 —
Jul 24 → Aug 23 Scheduled ▶ Running 21 21
Aug 23 → Aug 23 Tech On Site ▶ Running 0 21
Aug 23 → Aug 27 Incomplete ▶ Running 3 24
Aug 27 → Sep 5 Scheduled ▶ Running 6 30
Sep 5 → Nov 12 Ready for Scheduling ▶ Running 46 76
Nov 12 → Nov 12 Scheduled ▶ Running 0 76
Nov 12 → Nov 13 Closed ▶ Running 1 77
Nov 13 → Nov 16 WO Correction Needed ▶ Running 1 78
Nov 16 → Nov 16 Incomplete ▶ Running 0 78
Material Management 1.5d
Holding 23.0d (excluded)
Coordinators 75.8d
Incomplete 3.0d (excluded)
Billing 9.1d
✓ SLA Met
Material Management
1.5 days
Holding (excluded from total)
23.0 days
Coordinators
75.8 days
Over SLA
Incomplete (excluded from total)
3.0 days
Billing
9.1 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Nov 16, 2025 (76 days early)
📅
102.0 days Total Age
⏱️
47.0d in Ready for Scheduling Longest Stage
🔄
17 transitions Status Changes
⚠️
79.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Aug 21, 2025
Visit 2 Aug 22, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 47.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 79.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
23.0d
Scheduled
28.8d / 2.0d SLA
Awaiting Parts
1.5d / 3.0d SLA
Tech On Site
0.0d / 1.0d SLA
Incomplete
3.0d
Ready for Scheduling
47.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
WO Correction Needed
2.0d
Ready to Bill
7.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/05/2025 EMartin FSE onsite last was unable to get all devices completed site has reset password on devices will need return visit and have biomed assist ahead of time to get device passwords for FSE to complete the software updates 08/11/2025 Emartin sent email to Chris advising needing to move date to next week 08/18/25 to start devices 07/23/2025 EMartin rcvd email from Chris batteries have been replaced replied advising FSE needs to come onsite and confirm and do software update Chris replied confirmed to onsite 08/11/25 to start devices 07/23/2025 MHamersley - called 703-996-6657, call went to VM/LM; sent email: christopher.roberts3@hcahealthcare.com

🔧 Work Performed
FMI 78101 Not Completed – No Reschedule Required – Closing EMSAR WO with supporting documentation, device needs repair
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282571
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 23.0 business days
👷
▶
3 Technician Assigned Jul 23, 4:04 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 34d 0h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-11T12:00:00.000+0000
📦
▶
2 Parts Requested Jul 23, 4:20 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Erin Martin
From: Scheduled
To: Awaiting Parts
Duration in Previous: 16m
🔩
▶
2 2x Parts Added Jul 24, 1:52 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Emily Wilson
From: Awaiting Parts
To: Scheduled
Duration in Previous: 21h 32m
🚨 12.0 business days
📅
Dispatch Scheduled by Erin Martin Aug 8, 3:29 PM
Scheduled For: 2025-08-18T12:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Taqiyy Coley Aug 23, 6:40 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 30d 4h
⏱️
Labor Added Aug 23, 7:05 PM
Type: Labor
Status: Open
Qty: 2
⏱️
6x Labor Added Aug 23, 7:15 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 7, 1, 6, 414
⚠️
Status: Incomplete by Taqiyy Coley Aug 23, 7:31 PM
From: Tech On Site
To: Incomplete
Duration in Previous: 51m
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Aug 27, 10:31 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Incomplete
To: Scheduled
Duration in Previous: 3d 15h
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Erin Martin Sep 5, 11:32 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 9d 1h
🚨 47.0 business days
👷
▶
5 Technician Assigned Nov 12, 10:27 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Technician Assigned → Status: Closed
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 67d 23h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-18T13:00:00.000+0000
👷
Technician Assigned by Erin Martin
Technician: a0h5A00000GbkeQQAR, Fady Messak
🏁
Status: Closed by Erin Martin
From: Scheduled
To: Closed
Duration in Previous: 3m
✏️
Status: WO Correction Needed by Rhonnie Reeves Nov 13, 8:55 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 22h 24m
⏳ 2.0 business days
⚠️
Status: Incomplete by Fady Messak Nov 15, 7:57 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 2d 11h
✔️
Status: Completed by Fady Messak Nov 15, 8:08 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 10m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Nov 19, 11:26 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
⚠️ 7.0 business days
💵
▶
2 Status: Billing Review Dec 1, 12:36 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Allison Belyea
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 14m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:37 PM
Invoice Number: 247863

Bottlenecks

Scheduled
Duration: 21.8 business days (threshold: 2.0 business days)
Exceeded by 19.8 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days

🔗 Related Artifacts

📦
Parts Order 00078838
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Nov 18, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
247863

Work Details (10)

Name Type Status Qty Amount Date
WL-02877364 Parts Open 2 $0.00 Jul 24, 1:52 PM
WL-02877365 Expenses Open 1 $0.00 Jul 24, 1:53 PM
WL-02912554 Labor Open 2 $100.00 Aug 23, 7:05 PM
WL-02912569 Labor Open 0.5 $0.00 Aug 23, 7:15 PM
WL-02912570 Labor Open 0.5 $0.00 Aug 23, 7:15 PM
WL-02912571 Labor Open 7 $525.00 Aug 23, 7:15 PM
WL-02912572 Labor Open 1 $0.00 Aug 23, 7:15 PM
WL-02912573 Travel Open 6 $0.00 Aug 23, 7:15 PM
WL-02912574 Travel Open 414 $0.00 Aug 23, 7:15 PM
WL-03013011 Labor Open 0.016666666666667 $38.00 Nov 19, 11:26 AM

Details