Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282580 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MCLAREN LAPEER REGION — 1375 N MAIN ST, LAPEER MI, 48446

Jun 19, 2025 → Jan 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (13 biz days early)
Active: 1 biz days
Paused: 138 biz days
🕐 Clock stopped: Completed (Jan 12, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸137d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 8, 2026
137 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 8 → Jan 9, 2026
1 business day (not counted)
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 12, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 8 Ready for Release ⏸ Paused 137 —
Jan 8 → Jan 8 Ready for Scheduling ▶ Running 0 0
Jan 8 → Jan 8 Scheduled ▶ Running 0 0
Jan 8 → Jan 9 Awaiting Parts ⏸ Paused 1 —
Jan 9 → Jan 12 Scheduled ▶ Running 1 1
Jan 12 → Jan 12 Tech On Site ▶ Running 0 1
Material Management 1.3d
Holding 137.0d (excluded)
Coordinators 1.7d
Field Work 0.4d
Billing 13.0d
✓ SLA Met
Material Management
1.3 days
Holding (excluded from total)
137.0 days
Coordinators
1.7 days
Field Work
0.4 days
Billing
13.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 12, 2026 (19 days early)
📅
139.0 days Total Age
⏱️
137.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
15.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 137.0 days stuck in "Ready for Release"
⏱️
Total Delay 15.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
137.0d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
1.7d / 2.0d SLA
Awaiting Parts
1.3d / 3.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
6.2d / 1.0d SLA
Ready to Bill
11.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/08/2026 DMalloy - Email received from customer confirming the device. Replied advsing that FSE Bennet Dartey will be onsite on next week Monday 1/12/2026 for the remediations.  

joshua.burwell@mclaren.org


01/08/2026 MHamersley - called 810-667-5500, xfer to Bio Med, spoke to Joshua Burwell, POC, 810-667-5723; location address is correct; FSE Cred: None, call POC for escort; sent email: joshua.burwell@mclaren.org


11/05/2025 Mklose called 810-667-5500; LVM offered week of Nov 17th for FSE onsite.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282580
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 137.0 business days
📅
Status: Ready for Scheduling by Deon Malloy Jan 8, 4:20 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 203d 2h
🗓️
▶
5 Status: Scheduled Jan 8, 4:27 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-12T00:00:00.000+0000, 2026-01-12T05:00:00.000+0000, 2026-01-12T13:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
📦
Parts Requested
Order: 00087924
Status: Closed
📦
Status: Awaiting Parts by Deon Malloy
From: Scheduled
To: Awaiting Parts
Duration in Previous: 2m
🔩
▶
2 2x Parts Added Jan 9, 1:28 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Audrey Tharp
From: Awaiting Parts
To: Scheduled
Duration in Previous: 20h 58m
💵
Expenses Added Jan 9, 2:29 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Bennet Dartey Jan 12, 2:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
⏱️
4x Labor Added Jan 12, 2:52 PM
Type: Labor
Status: Open
Qty: 4.5, 1, 1.5, 0.5
✔️
Status: Completed by Bennet Dartey Jan 12, 5:33 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 23m, 0m
⚠️ 6.8 business days
⏱️
Labor Added Jan 21, 11:04 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 21, 11:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 17h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 23, 12:01 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⚠️ 9.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:56 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 12d 5h
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 16m

Bottlenecks

Closed
Duration: 6.2 business days (threshold: 1.0 business days)
Exceeded by 5.2 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 8.9 business days (threshold: 1.0 business days)
Exceeded by 7.9 business days

🔗 Related Artifacts

📦
Parts Order 00087924
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Jan 12, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-253011

Work Details (8)

Name Type Status Qty Amount Date
WL-03059644 Parts Open 2 $0.00 Jan 9, 1:28 PM
WL-03059645 Expenses Open 1 $0.00 Jan 9, 1:28 PM
WL-03059744 Expenses Open 1 $0.00 Jan 9, 2:29 PM
WL-03061807 Labor Open 4.5 $525.00 Jan 12, 2:52 PM
WL-03061808 Labor Open 1 $0.00 Jan 12, 2:52 PM
WL-03061809 Labor Open 1.5 $100.00 Jan 12, 2:52 PM
WL-03061810 Labor Open 0.5 $0.00 Jan 12, 2:52 PM
WL-03073135 Labor Open 0.016666666666667 $38.00 Jan 21, 11:04 AM

Details