Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282609 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NEW YORK PRESBYTERIAN HOSPITAL — 627 W 167TH ST, NEW YORK NY, 10032

Jun 19, 2025 → Nov 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (49 biz days early)
Active: 20 biz days
Paused: 83 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸83d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 17, 2025
83 business days (not counted)
20d
▶ Clock Running
Status: Ready for Scheduling
Oct 17 → Nov 17, 2025
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jun 19, 2025 Completed: Nov 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Oct 17 Ready for Release ⏸ Paused 83 —
Oct 17 → Nov 17 Ready for Scheduling ▶ Running 20 20
Nov 17 → Nov 17 Assigned ▶ Running 0 20
Holding 83.0d (excluded)
Coordinators 20.4d
Billing 6.4d
✓ SLA Met
Holding (excluded from total)
83.0 days
Coordinators
20.4 days
Over SLA
Billing
6.4 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Nov 11, 2025 (81 days early)
📅
99.0 days Total Age
⏱️
83.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
26.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 83.0 days stuck in "Ready for Release"
⏱️
Total Delay 26.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
83.0d
Ready for Scheduling
20.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
6.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/06/2025 RArnold- Onyka confirmed device is not in their system. LU attached

07/30/2025 RArnold -Emailed Onyka Donat to assist with locations for NYP Device's nns9007@nyp.org

🔧 Work Performed
FMI 78101 Not Executed - Device Location Unknown
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282609
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 83.0 business days
📅
Status: Ready for Scheduling by Megan Klose Oct 17, 2:44 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 119d 23h
🚨 20.2 business days
👷
▶
4 Technician Assigned Nov 17, 12:46 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Fady Messak
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30d 11h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Nov 19, 3:51 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 11d 21h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:38 PM
Invoice Number: 247863

Bottlenecks

Ready for Scheduling
Duration: 20.4 business days (threshold: 1.0 business days)
Exceeded by 19.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Jun 19, 2:27 PM
Invoice #
247863

Work Details (2)

Name Type Status Qty Amount Date
WL-03009411 Labor Open 1 $100.00 Nov 17, 12:47 AM
WL-03013357 Labor Open 0.016666666666667 $38.00 Nov 19, 3:51 PM

Details