📍 UNIVERSITY OF VIRGINIA MEDICAL CENTER PRIMARY CARE CENTER — 1221 LEE ST RM 1030, CHARLOTTESVILLE VA, 22908
Jun 19, 2025 → Feb 7, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 151 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 29, 2026
151 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 6, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jun 19, 2025Completed: Feb 6, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jan 29
Ready for Release
⏸ Paused
151
—
Jan 29 → Feb 6
Scheduled
▶ Running
6
6
Feb 6 → Feb 6
Tech On Site
▶ Running
0
6
Holding151.0d (excluded)
Coordinators7.0d
Field Work1.0d
Billing16.6d
✗ SLA Missed
Holding(excluded from total)
151.0 days
Coordinators
7.0 days
Over SLA
Field Work
1.0 days
Billing
16.6 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
157.0 daysTotal Age
⏱️
151.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
21.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Invoice Pending • 258 days old
🚨
Primary Delay151.0 days stuck in "Ready for Release"
⏱️
Total Delay21.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
151.0d
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
16.6d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/09/2025 YEspino Called 434-924-9333 to verify the device in question. Asked to be transferred over to the biomed dept,but just kept getting transferred over till the call was dropped.
09/30/2025 RFosbury - Sent F/U email to Sara.strong@uvahealth.org , zsc3ky@uvahealth.org to confirm inventory.
08/22/2025 MHamersley - called 434-924-9333, transferred to main hospital, then to Bio Med, spoke to Sara Strong, sent email: Sara.strong@uvahealth.org , zsc3ky@uvahealth.org ... 07/23/2025 MHamersley - called 434-924-9333, transferred to Imaging Dept, call went to VM/LM.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
GEHC FMI 78101 WOM Process
Published: 06/12/2025 Page 7 of 14 v 1.0
Effective: 06/12/2025
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
FMI STARTED
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_No Answer Unable to Leave Message
Completed Dec 9, 2025
12/09/2025 YEspino Called 434-924-9333 to verify the device in question. Asked to be transferred over to the biomed dept,but just kept getting transferred over till the call was dropped.
📅
WO-01282610 - FCO - Venue Go Ultrasound - CHARLOTTESVILLE - UNIVERSITY OF VIRGINIA MEDICAL CENTER PRIMARY CARE CENTER
Feb 5, 2026 7:00pm – 7:00pm
Work Order: WO-01282610
Account: GE Healthcare FMI
Customer Case Number: 1-554880306726, 1-554908119331
Location: UNIVERSITY OF VIRGINIA MEDICAL CENTER PRIMARY CARE CENTER
Address: 1221 LEE ST RM 1030, CHARLOTTESVILLE, VA 22908
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD00
JPG
VGE002739_BATTERIES
Feb 6, 2026
JPG
VGD002739_SN
Feb 6, 2026
JPG
VGD002739_software
Feb 6, 2026
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282610
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:09 PM