📍 EMILY COURIC CLINICAL CANCER CENTER — 1240 LEE ST, CHARLOTTESVILLE VA, 22903
Jun 19, 2025 → Jan 8, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (16 biz days early)
Active: 42 biz days
Paused: 94 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸93d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 31, 2025
93 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Nov 14, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 17, 2025
1 business day (counted)
Running total: 10 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 17 → Nov 18, 2025
1 business day (not counted)
32d
▶ Clock Running
Status: Scheduled
Nov 18 → Jan 7, 2026
32 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Jun 19, 2025Completed: Jan 7, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Oct 31
Ready for Release
⏸ Paused
93
—
Oct 31 → Nov 14
Ready for Scheduling
▶ Running
9
9
Nov 14 → Nov 17
Scheduled
▶ Running
1
10
Nov 17 → Nov 18
Awaiting Parts
⏸ Paused
1
—
Nov 18 → Jan 7
Scheduled
▶ Running
32
42
Jan 7 → Jan 7
Tech On Site
▶ Running
0
42
Material Management1.7d
Holding93.0d (excluded)
Coordinators43.9d
Field Work1.8d
Billing14.0d
✓ SLA Met
Material Management
1.7 days
Holding(excluded from total)
93.0 days
Coordinators
43.9 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
14.0 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 8, 2026 (23 days early)
📅
137.0 daysTotal Age
⏱️
93.0d in Ready for ReleaseLongest Stage
🔄
15 transitionsStatus Changes
⚠️
56.7d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay93.0 days stuck in "Ready for Release"
⏱️
Total Delay56.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
93.0d
Ready for Scheduling
9.5d / 1.0d SLA
Scheduled
34.4d / 2.0d SLA
Awaiting Parts
1.7d / 3.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
8.9d / 1.0d SLA
Ready to Bill
12.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/22/2025 EMartin updating scheduled date for FSE to complete devices onsite
11/14/2025 EMartin sent email to Strong, Sara L *HS
Frank, Matthew J *HS
Headley, Patrick C *HS
advising FSE onsite Monday 12/01/25 to start devices
10/31/2025 MHamersley - recd email from Sara providing locations for several ultrasound devices and additional contact emails:
Strong, Sara L *HS
Frank, Matthew J *HS
Headley, Patrick C *HS
Venue Fit Ultrasound VFD001193 - Located in the Vascular Lab
09/30/2025 RFosbury - Sent F/U email to Sara.strong@uvahealth.org , zsc3ky@uvahealth.org to confirm inventory.
08/22/2025 MHamersley - called 434-924-9333, transferred to main hospital, then to Bio Med, spoke to Sara Strong, sent email: Sara.strong@uvahealth.org , zsc3ky@uvahealth.org ... 07/23/2025 MHamersley - called 434-924-9333, transferred to Imaging Dept, call went to VM/LM.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
GEHC FMI 78101 WOM Process
Published: 06/12/2025 Page 7 of 14 v 1.0
Effective: 06/12/2025
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
FMI
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01282612 - FCO - Venue Go Ultrasound - CHARLOTTESVILLE - EMILY COURIC CLINICAL CANCER CENTER
Jan 5, 2026 8:00am – 5:00pm
Work Order: WO-01282612
Account: GE Healthcare FMI
Customer Case Number: 1-554880279486, 1-554908116494
Location: EMILY COURIC CLINICAL CANCER CENTER
Address: 1240 LEE ST, CHARLOTTESVILLE, VA 22903
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002662
Contact Name: Sara Strong
JPG
VGD002662_SN
Jan 7, 2026
JPG
VGD002662_Batteries
Jan 7, 2026
JPG
VGD002662_Software
Jan 7, 2026
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282612
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:09 PM
From:Entered
To:Ready for Release
Duration in Previous:41m
🚨93.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyOct 31, 4:18 PM