Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282618 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CONEY ISLAND HOSPITAL — 2601 OCEAN PKWY, BROOKLYN NY, 11235

Jun 19, 2025 → Oct 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (79 biz days early)
Active: 62 biz days
Paused: 11 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 7, 2025
11 business days (not counted)
61d
▶ Clock Running
Status: Ready for Scheduling
Jul 7 → Oct 1, 2025
61 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 2, 2025
1 business day (counted)
Running total: 62 of ? biz days used
Created: Jun 19, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 7 Ready for Release ⏸ Paused 11 —
Jul 7 → Oct 1 Ready for Scheduling ▶ Running 61 61
Oct 1 → Oct 1 Assigned ▶ Running 0 61
Oct 1 → Oct 2 Scheduled ▶ Running 1 62
Holding 11.0d (excluded)
Coordinators 63.2d
Billing 27.5d
✓ SLA Met
Holding (excluded from total)
11.0 days
Coordinators
63.2 days
Over SLA
Billing
27.5 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Oct 2, 2025 (121 days early)
📅
72.2 days Total Age
⏱️
62.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
97.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 62.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 97.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
11.0d
Ready for Scheduling
62.0d / 1.0d SLA
Scheduled
1.2d / 2.0d SLA
Closed
14.0d / 1.0d SLA
Ready to Bill
24.5d / 1.0d SLA
Billing Review
3.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/22/2025 RArnold- Called 347-346-1212 for Josiah James to schedule Alberto next week. Tenativly scheduling for 09/29. Will keep him updated on arrival date. WOs on demand. 07/07/2025 MHamersley - rec'd email reply from Ujasi Dalal, confirming all devices; POC: Josiah James, 347-346-1212, JosiahJames.Pangilinan@intelashealth.com ; FSE Credentialing: Check in at entrance to get pass; ... 07/03/2025 MHamersley - called 646-937-1865, call went to VM/LM; sent email: Ujasi.Dalal@Crothall.com ; RE: 19 Venue Go Ultrasound Devices
🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282618
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 11.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 7, 11:29 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 17d 20h
🚨 62.0 business days
👷
▶
3 Technician Assigned Oct 1, 11:20 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 85d 23h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-01T12:00:00.000+0000
⏱️
2x Labor Added Oct 1, 8:03 PM
Type: Labor
Status: Open
Qty: 0.5, 2
⏱️
Labor Added Oct 1, 8:28 PM
Type: Labor
Status: Open
Qty: 2
⏱️
▶
2 Labor Added Oct 1, 8:39 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🚗
4x Travel Added Oct 1, 8:45 PM
Type: Travel
Status: Open
Qty: 2.4, 10
💵
3x Expenses Added Oct 1, 8:56 PM
Type: Expenses, Parts
Status: Open
Qty: 1, 2
✔️
Status: Completed by Davon Cox Oct 1, 9:25 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10h 4m, 0m
🚨 14.3 business days
⏱️
▶
2 Labor Added Oct 22, 11:21 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 20d 13h, 0m
⚠️ 9.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 3, 9:29 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 11d 23h, 0m
💵
Status: Billing Review by Timothy Amburgey Nov 3, 9:36 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 6m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 5, 3:11 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 2d 5h
🚨 16.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 25d 22h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:38 PM
Invoice Number: 247863

Bottlenecks

Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Closed
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Billing Review
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 15.5 business days (threshold: 1.0 business days)
Exceeded by 14.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Davon Cox
Scheduled
Oct 1, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
247863

Work Details (13)

Name Type Status Qty Amount Date
WL-02956802 Labor Open 0.5 $100.00 Oct 1, 8:03 PM
WL-02956803 Labor Open 2 $0.00 Oct 1, 8:03 PM
WL-02956875 Labor Open 2 $100.00 Oct 1, 8:28 PM
WL-02956907 Labor Open 1 $0.00 Oct 1, 8:39 PM
WL-02956917 Labor Open 1 $0.00 Oct 1, 8:41 PM
WL-02956930 Travel Open 2.4 $0.00 Oct 1, 8:45 PM
WL-02956927 Travel Open 2.4 $0.00 Oct 1, 8:45 PM
WL-02956928 Travel Open 10 $0.00 Oct 1, 8:45 PM
WL-02956929 Travel Open 10 $0.00 Oct 1, 8:45 PM
WL-02956962 Expenses Open 1 $0.00 Oct 1, 8:56 PM
WL-02956963 Parts Open 1 $0.00 Oct 1, 8:56 PM
WL-02956964 Parts Open 2 $0.00 Oct 1, 8:56 PM
WL-02979761 Labor Open 0.016666666666667 $38.00 Oct 22, 11:21 AM

Details