Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282653 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ADENA REGIONAL MEDICAL CENTER — 272 HOSPITAL RD, CHILLICOTHE OH, 45601

Jun 19, 2025 → Oct 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (73 biz days early)
Active: 4 biz days
Paused: 75 biz days
🕐 Clock stopped: Completed (Oct 11, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸75d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Oct 6, 2025
75 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 10, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 10 → Oct 11, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jun 19, 2025 Completed: Oct 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Oct 6 Ready for Release ⏸ Paused 75 —
Oct 6 → Oct 10 Ready for Scheduling ▶ Running 4 4
Oct 10 → Oct 10 On Hold ▶ Running 0 4
Oct 10 → Oct 11 Assigned ▶ Running 0 4
Holding 75.4d (excluded)
Coordinators 5.0d
Billing 6.0d
✓ SLA Met
Holding (excluded from total)
75.4 days
Coordinators
5.0 days
Over SLA
Billing
6.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Oct 11, 2025 (112 days early)
📅
79.0 days Total Age
⏱️
75.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
18.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 75.0 days stuck in "Ready for Release"
⏱️
Total Delay 18.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
75.0d
Ready for Scheduling
4.7d / 1.0d SLA
On Hold
0.4d
Assigned
0.3d / 0.5d SLA
Closed
11.0d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/06/2025 MHamersley - IB call from Scott Rittenhouse, Clinical Eng Manager, 740-600-0959, Venue Go Ultrasound RVGC007224 has not been at Adena Regional Medical Center for approximately eight years; sent email: scott.rittenhouse@trimedx.com


10/03/2025 MHamersley - called 740-779-7500, xfer to Bio Med, spoke to Zachary, Trimedx, he took msg and will have someone return call; I let him know this is my 3rd attempt for call back.


07/16/2025 MHamersley - called 740-779-7500, left msg w/ Trimedx for call back


06/30/2025 MHamersley - called 740-779-7500, transferred to Bio Med, spoke to Zachary, Trimedx, he took info and will have someone return call


Venue Go Ultrasound RVGC007224

🔧 Work Performed
FMI 78101 Not Required - Device Not Located
🔍 Technician Findings
none
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282653
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:07 PM
From: Entered
To: Ready for Release
Duration in Previous: 40m
🚨 75.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Oct 6, 2:16 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 108d 23h
⚠️ 5.0 business days
⏸️
Status: On Hold by Erin Martin Oct 10, 1:58 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 3d 23h
👷
▶
2 Technician Assigned Oct 10, 5:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Sean Currie
From: On Hold
To: Assigned
Duration in Previous: 3h 30m
⏱️
▶
2 Labor Added Oct 11, 7:37 AM
Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 14h 8m, 0m
🚨 11.0 business days
⏱️
▶
2 Labor Added Oct 28, 10:18 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 17d 2h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:03 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 3h
💰
Status: Invoiced by Timothy Amburgey Nov 4, 1:14 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 11m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:38 PM
Invoice Number: SM-245560

Bottlenecks

Ready for Scheduling
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Rodney Charles
Scheduled
N/A
Created
Jun 19, 2:27 PM
Invoice #
SM-245560

Work Details (2)

Name Type Status Qty Amount Date
WL-02967552 Labor Open 0.25 $100.00 Oct 11, 7:37 AM
WL-02986302 Labor Open 0.016666666666667 $38.00 Oct 28, 10:18 AM

Details