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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282677 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HENRICO DOCTORS HOSPITAL — 1602 SKIPWITH RD, RICHMOND VA, 23229

Jun 19, 2025 → Oct 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (69 biz days early)
Active: 39 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Oct 19, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Aug 21, 2025
44 business days (not counted)
34d
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Oct 9, 2025
34 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 19, 2025
5 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 19 → Oct 19, 2025
0 business days (counted)
Running total: 39 of ? biz days used
Created: Jun 19, 2025 Completed: Oct 19, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Aug 21 Ready for Release ⏸ Paused 44 —
Aug 21 → Oct 9 Ready for Scheduling ▶ Running 34 34
Oct 9 → Oct 19 Scheduled ▶ Running 5 39
Oct 19 → Oct 19 Tech On Site ▶ Running 0 39
Holding 44.0d (excluded)
Coordinators 40.2d
Billing 6.0d
✓ SLA Met
Holding (excluded from total)
44.0 days
Coordinators
40.2 days
Over SLA
Billing
6.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Oct 19, 2025 (104 days early)
📅
83.0 days Total Age
⏱️
44.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
48.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 16, 2025
Visit 2 Oct 17, 2025

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 44.0 days stuck in "Ready for Release"
⏱️
Total Delay 48.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
44.0d
Ready for Scheduling
34.5d / 1.0d SLA
Scheduled
5.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/15/2025 EMartin sent email to Martin.Jr.Treta@gehealthcare.com advising FSE having issues at current site pushing onsite date to tomorrow if no other issues arise 10/09/2025 EMartin sent email to Martin.Jr.Treta@gehealthcare.com advising FSE onsite Weds 10/15/25 to complete devices 08/21/2025 MHamersley - called 804-467-8864, spoke to Martin, he confirmed devices at his location; 1602 SKIPWITH RD RICHMOND, VA 23229; FSE Cred: Parallon; sent confirmation email: Martin.Jr.Treta@gehealthcare.com ... 07/22/2025 MHamersley - called 804-467-8864, call went to VM/LM; sent email: Martin.Jr.Treta@gehealthcare.com
🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282677
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 44.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Aug 21, 3:56 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 63d 0h
🚨 35.0 business days
🗓️
▶
3 Status: Scheduled Oct 9, 2:12 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-15T12:00:00.000+0000
👷
Technician Assigned by Erin Martin
Technician: Ryan Lewis
⏳ 4.0 business days
📅
Dispatch Scheduled by Erin Martin Oct 15, 2:05 PM
Scheduled For: 2025-10-16T12:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Ryan Lewis Oct 18, 10:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 8h
⏱️
▶
2 3x Labor Added Oct 18, 10:50 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 6m
💵
▶
2 5x Expenses Added Oct 18, 11:46 PM
5x Expenses Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Ryan Lewis Oct 19, 7:57 PM
From: Completed
To: Closed
Duration in Previous: 21h 5m
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Oct 28, 11:08 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 8d 15h, 0m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:03 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 2h
💰
Status: Invoiced by Timothy Amburgey Nov 4, 1:14 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 11m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:36 PM
Invoice Number: SM-245560

Bottlenecks

Ready for Scheduling
Duration: 34.5 business days (threshold: 1.0 business days)
Exceeded by 33.5 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Oct 16, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-245560

Work Details (14)

Name Type Status Qty Amount Date
WL-02976232 Labor Open 2.5 $100.00 Oct 18, 10:50 PM
WL-02976233 Labor Open 4.5 $525.00 Oct 18, 10:50 PM
WL-02976234 Labor Open 8 $0.00 Oct 18, 10:50 PM
WL-02976257 Expenses Open 1 $0.00 Oct 18, 11:46 PM
WL-02976254 Expenses Open 1 $0.00 Oct 18, 11:46 PM
WL-02976258 Expenses Open 1 $0.00 Oct 18, 11:46 PM
WL-02976255 Expenses Open 1 $0.00 Oct 18, 11:46 PM
WL-02976256 Expenses Open 1 $0.00 Oct 18, 11:46 PM
WL-02976259 Expenses Open 1 $0.00 Oct 18, 11:48 PM
WL-02976260 Expenses Open 1 $0.00 Oct 18, 11:48 PM
WL-02976261 Expenses Open 1 $0.00 Oct 18, 11:48 PM
WL-02976262 Expenses Open 1 $0.00 Oct 18, 11:48 PM
WL-02976263 Expenses Open 1 $0.00 Oct 18, 11:48 PM
WL-02986382 Labor Open 0.016666666666667 $38.00 Oct 28, 11:08 AM

Details