📍 ANNE ARUNDEL MEDICAL CENTER — 2001 MEDICAL PKWY, ANNAPOLIS MD, 21401
Jun 19, 2025 → Dec 19, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (27 biz days early)
Active: 7 biz days
Paused: 118 biz days
🕐 Clock stopped: Completed (Dec 20, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸117d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Dec 9, 2025
117 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 9 → Dec 10, 2025
1 business day (not counted)
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 19, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 19 → Dec 20, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jun 19, 2025Completed: Dec 20, 2025
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Dec 9
Ready for Release
⏸ Paused
117
—
Dec 9 → Dec 9
Scheduled
▶ Running
0
0
Dec 9 → Dec 10
Awaiting Parts
⏸ Paused
1
—
Dec 10 → Dec 19
Scheduled
▶ Running
7
7
Dec 19 → Dec 20
Tech On Site
▶ Running
0
7
Material Management1.5d
Holding117.0d (excluded)
Coordinators7.9d
Field Work0.7d
Billing6.6d
✓ SLA Met
Material Management
1.5 days
Holding(excluded from total)
117.0 days
Coordinators
7.9 days
Over SLA
Field Work
0.7 days
Billing
6.6 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Dec 20, 2025 (42 days early)
📅
125.0 daysTotal Age
⏱️
117.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
12.5d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay117.0 days stuck in "Ready for Release"
⏱️
Total Delay12.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
117.0d
Scheduled
7.9d / 2.0d SLA
Awaiting Parts
1.5d / 3.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
6.6d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/09/2025 Dispatched to Allan for DEC 19th. Device not confirmed but he will be at this location already.
12/08/2025 YEspino Called 443-481-4911 to speak to Scott to verify the device in question. Pressed 6 for Ultrasound, but was unable to speak to Scott so i left a message.
10/15/2025 MHamersley - called 443-481-1000, said Ultrasound, call went to Imaging, Krisita, xfer to 443-481-4911, Dept of Radiology, call went to Scott McFerguson's VM/LM; sent email: Scott.McFerguson@luminishealth.org *Email Bounced*
08/01/2025 Rbailey - Called 443.481.1000 Said Interventional Radiology. Said Information Desk. Phone just rang and rang
08/01/2025 Rbailey - Called 443.481.1000 Said Ultrasound and Xfer'd to ULS. Pressed 1 for Oper and was connected to Scheduling. They are part of Luminis. Xfer'd to Manager Left VM for FU
08/01/2025 Rbailey - Called 443.481.1000 Xfer'd to BioMed. Spoke with Joe. He advised they don't handle ULS. Xfer'd to Menu. said Radiology. Pressed 3 for IR NA rerouted to Menu pressed for ULS. Fast Busy
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📋
check tracking
Completed Dec 9, 2025
check tracking
📞
Live Call_ Left Message
Completed Dec 8, 2025
12/08/2025 YEspino Called 443-481-4911 to speak to Scott to verify the device in question. Pressed 6 for Ultrasound, but was unable to speak to Scott so i left a message.
📞
Live Call_No Answer Unable to Leave Message
Completed Aug 1, 2025
08/01/2025 Rbailey - Called 443.481.1000 Said Ultrasound and Xfer'd to ULS. Pressed 1 for Oper and was connected to Scheduling. They are part of Luminis. Xfer'd to Manager Left VM for FU
📅
WO-01282681 - FCO - Venue Go Ultrasound - ANNAPOLIS - ANNE ARUNDEL MEDICAL CENTER
Dec 19, 2025 9:30am – 11:30am
Work Order: WO-01282681
Account: GE Healthcare FMI
Customer Case Number: 1-554880326299, 1-554908068705
Location: ANNE ARUNDEL MEDICAL CENTER
Address: 2001 MEDICAL PKWY, ANNAPOLIS, MD 21401
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD000557
Contact Name:
Contact P
JPG
VGD000557_Software Update
Dec 19, 2025
PDF
VGD000557_Battery Shipment
Dec 19, 2025
JPG
VGD000557_ID Label
Dec 19, 2025
JPG
VGD000557_New Batteries
Dec 19, 2025
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282681
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:07 PM
From:Entered
To:Ready for Release
Duration in Previous:40m
🚨117.0 business days
👷
▶
5
Technician Assigned Dec 9, 3:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Parts Requested → Status: Awaiting Parts