Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282694 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CONEY ISLAND HOSPITAL — 2601 OCEAN PKWY, BROOKLYN NY, 11235

Jun 19, 2025 → Sep 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (81 biz days early)
Active: 60 biz days
Paused: 11 biz days
🕐 Clock stopped: Completed (Sep 30, 2025)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 7, 2025
11 business days (not counted)
59d
▶ Clock Running
Status: Ready for Scheduling
Jul 7 → Sep 29, 2025
59 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 29 → Sep 30, 2025
1 business day (counted)
Running total: 60 of ? biz days used
Created: Jun 19, 2025 Completed: Sep 30, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 7 Ready for Release ⏸ Paused 11 —
Jul 7 → Sep 29 Ready for Scheduling ▶ Running 59 59
Sep 29 → Sep 29 Assigned ▶ Running 0 59
Sep 29 → Sep 30 Scheduled ▶ Running 1 60
Holding 11.0d (excluded)
Coordinators 60.9d
Field Work 0.0d
Billing 6.6d
✓ SLA Met
Holding (excluded from total)
11.0 days
Coordinators
60.9 days
Over SLA
Field Work
0.0 days
Billing
6.6 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Sep 30, 2025 (123 days early)
📅
70.0 days Total Age
⏱️
60.0d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
60.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 60.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 60.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
11.0d
Ready for Scheduling
60.0d / 1.0d SLA
Scheduled
0.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/22/2025 RArnold- Called 347-346-1212 for Josiah James to schedule Alberto next week. Tenativly scheduling for 09/29. Will keep him updated on arrival date. WOs on demand. 07/07/2025 MHamersley - rec'd email reply from Ujasi Dalal, confirming all devices; POC: Josiah James, 347-346-1212, JosiahJames.Pangilinan@intelashealth.com ; FSE Credentialing: Check in at entrance to get pass; ... 07/03/2025 MHamersley - called 646-937-1865, call went to VM/LM; sent email: Ujasi.Dalal@Crothall.com ; RE: 19 Venue Go Ultrasound Devices
🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:28 PM
Work Order: WO-01282694
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 11.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 7, 11:29 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 17d 20h
🚨 60.0 business days
👷
▶
3 Technician Assigned Sep 29, 12:49 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 84d 1h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-29T12:00:00.000+0000
🚗
Travel Added Sep 29, 1:43 PM
Type: Travel
Status: Open
Qty: 2.4
🔩
2x Parts Added Sep 29, 4:41 PM
Type: Parts
Status: Open
Qty: 1, 2
⏱️
5x Labor Added Sep 29, 7:42 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 3, 1, 2.4
✔️
▶
2 Status: Completed Sep 29, 8:02 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Davon Cox
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
Labor Added Sep 30, 9:15 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Sep 30, 9:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 16m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Oct 1, 9:48 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 0h
📄
Status: Ready to Bill by Timothy Amburgey Oct 1, 9:56 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7m
💵
Status: Billing Review by Allison Belyea Oct 1, 11:33 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1h 37m, 0m
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:06 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 32m
⏳ 3.0 business days
📄
Status: Ready to Bill by Micah Peters Oct 3, 5:22 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 2d 2h
⏳ 1.8 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 12:54 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 19h
💰
Status: Invoiced by Yecenia Campos Oct 6, 1:11 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 16m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:24 PM
Invoice Number: SM-242983

Bottlenecks

Ready for Scheduling
Duration: 60.0 business days (threshold: 1.0 business days)
Exceeded by 59.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Davon Cox
Scheduled
Sep 29, 8:00 AM
Created
Jun 19, 2:28 PM
Invoice #
SM-242983

Work Details (9)

Name Type Status Qty Amount Date
WL-02953035 Travel Open 2.4 $0.00 Sep 29, 1:43 PM
WL-02953412 Parts Open 1 $0.00 Sep 29, 4:41 PM
WL-02953413 Parts Open 2 $0.00 Sep 29, 4:41 PM
WL-02953601 Labor Open 0.5 $100.00 Sep 29, 7:42 PM
WL-02953602 Labor Open 3 $100.00 Sep 29, 7:42 PM
WL-02953603 Labor Open 0.5 $0.00 Sep 29, 7:42 PM
WL-02953604 Expenses Open 1 $0.00 Sep 29, 7:42 PM
WL-02953605 Travel Open 2.4 $0.00 Sep 29, 7:42 PM
WL-02954091 Labor Open 0.016666666666667 $38.00 Sep 30, 9:15 AM

Details