Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282695 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYSTATE FRANKLIN MEDICAL — 164 HIGH ST, GREENFIELD MA, 01301

Jun 19, 2025 → Feb 3, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (5 biz days early)
Active: 130 biz days
Paused: 17 biz days
🕐 Clock stopped: Completed (Jan 24, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 14, 2025
16 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jul 14 → Jul 28, 2025
10 business days (counted)
Running total: 10 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Jul 28 → Sep 12, 2025
33 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Entered
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 43 of ? biz days used
80d
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Jan 12, 2026
80 business days (counted)
Running total: 123 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 124 of ? biz days used
▶ Clock Running
Status: Entered
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 124 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 124 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 21, 2026
5 business days (counted)
Running total: 129 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 21 → Jan 22, 2026
1 business day (not counted)
▶ Clock Running
Status: Incomplete
Jan 22 → Jan 24, 2026
1 business day (counted)
Running total: 130 of ? biz days used
Created: Jun 19, 2025 Completed: Jan 24, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 14 Ready for Release ⏸ Paused 16 —
Jul 14 → Jul 28 Ready for Scheduling ▶ Running 10 10
Jul 28 → Sep 12 Scheduled ▶ Running 33 43
Sep 12 → Sep 12 Assigned ▶ Running 0 43
Sep 12 → Sep 12 Entered ▶ Running 0 43
Sep 12 → Jan 12 Ready for Scheduling ▶ Running 80 123
Jan 12 → Jan 13 Scheduled ▶ Running 1 124
Jan 13 → Jan 13 Entered ▶ Running 0 124
Jan 13 → Jan 13 Ready for Scheduling ▶ Running 0 124
Jan 13 → Jan 21 Scheduled ▶ Running 5 129
Jan 21 → Jan 22 Awaiting Parts ⏸ Paused 1 —
Jan 22 → Jan 24 Incomplete ▶ Running 1 130
Material Management 1.8d
Holding 16.0d (excluded)
Coordinators 133.2d
Field Work 7.0d
Incomplete 1.1d (excluded)
Billing 7.3d
✓ SLA Met
Material Management
1.8 days
Holding (excluded from total)
16.0 days
Coordinators
133.2 days
Over SLA
Field Work
7.0 days
Over SLA
Incomplete (excluded from total)
1.1 days
Billing
7.3 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
154.0 days Total Age
⏱️
80.7d in Ready for Scheduling Longest Stage
🔄
19 transitions Status Changes
⚠️
134.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 258 days old
🚨
Primary Delay 80.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 134.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
16.0d
Ready for Scheduling
92.0d / 1.0d SLA
Scheduled
41.0d / 2.0d SLA
Assigned
0.2d / 0.5d SLA
Awaiting Parts
1.8d / 3.0d SLA
Incomplete
1.1d
Completed
7.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
7.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/13/2026 Mklose sent email to Terrance, confirmed for 1/21/2026

01/13/2026 Mklose sent email to Terrance, rescheduled for 1/21/2026

01/12/2026 Mklose rcvd email from POC confirm April

01/12/2026 Mklose emailed and offered April January 13th

11/11/2025 Brod - called nigel to schedule FSE onsite for 11/12 for ULS PMs and to start remediation on batteries. he stated he will follow up with me . following up in email. *** 09/12/2025 Brod - emailed Niigel to let him know FSE is behind schedule per Fady, we will reach out at a later date to schedule the remaining 18 units. **** 07/22/2025 Brod - rec'd email reply from Nigel confirming scheduled date 07/24/2025; called 413-896-9104 to speak to Nigel, went to vm left message to have FSE onsite for 07/24. following up in email to nigel.cubin@baystatehealth.org 07/09/2025 Brod - received email back from Nigel confirming , i offered 07/15 to have FSE onsite. ... 07/03/2025 MHamersley - called 413-896-9104, spoke to Nigel, he is POC for several Baystate Medical locations, sent him excel list of 34 serial numbers; email: nigel.cubin@baystatehealth.org

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:28 PM
Work Order: WO-01282695
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:07 PM
From: Entered
To: Ready for Release
Duration in Previous: 39m
🚨 16.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 14, 11:25 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 24d 20h
🚨 11.0 business days
👷
▶
3 Technician Assigned Jul 28, 3:30 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 14d 4h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-11T12:00:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Aug 18, 11:35 AM
Scheduled For: 2025-08-25T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Aug 22, 11:32 AM
Scheduled For: 2025-09-03T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Aug 27, 12:46 PM
Scheduled For: 2025-09-17T12:00:00.000+0000
🚨 12.0 business days
👷
Status: Assigned by Brandi Rodriguez Sep 12, 1:16 PM
From: Scheduled
To: Assigned
Duration in Previous: 45d 21h
🆕
Status: Entered by Brandi Rodriguez Sep 12, 2:37 PM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 1h 21m, 0m
🚨 81.0 business days
👷
▶
3 Technician Assigned Jan 12, 9:55 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-14T17:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 121d 20h
⏳ 2.0 business days
🆕
Status: Entered by Megan Klose Jan 13, 12:32 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 1d 2h, 0m
👷
▶
3 Technician Assigned Jan 13, 3:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-21T14:15:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 52m
⚠️ 6.0 business days
⏱️
Labor Added Jan 21, 12:16 PM
Type: Labor
Status: Open
Qty: 1.25
📦
▶
2 Parts Requested Jan 21, 12:38 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by April Nuovo
From: Scheduled
To: Awaiting Parts
Duration in Previous: 7d 21h
⏳ 2.0 business days
⚠️
Status: Incomplete by April Nuovo Jan 22, 6:13 PM
From: Awaiting Parts
To: Incomplete
Duration in Previous: 1d 5h
⏳ 1.7 business days
✔️
Status: Completed by April Nuovo Jan 24, 6:23 PM
From: Incomplete
To: Completed
Duration in Previous: 2d 0h
⚠️ 7.0 business days
🏁
Status: Closed by April Nuovo Feb 3, 4:48 PM
From: Completed
To: Closed
Duration in Previous: 9d 22h
📄
Status: Ready to Bill by Timothy Amburgey Feb 4, 10:12 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 24m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 6, 8:46 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 9, 9:03 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 3d 0h, 0m
💵
Status: Billing Review by Timothy Amburgey Feb 9, 1:16 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 4h 12m, 0m
💵
▶
2 Status: Billing Review Feb 10, 10:05 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m

Bottlenecks

Ready for Scheduling
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Scheduled
Duration: 33.6 business days (threshold: 2.0 business days)
Exceeded by 31.6 business days
Ready for Scheduling
Duration: 80.7 business days (threshold: 1.0 business days)
Exceeded by 79.7 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Completed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours

🔗 Related Artifacts

📦
Parts Order 00088745
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
April Nuovo
Scheduled
Jan 21, 9:15 AM
Created
Jun 19, 2:28 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03073269 Labor Open 1.25 $100.00 Jan 21, 12:16 PM

Details