Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282696 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 Children's Hospital of the King'sDaughters — 601 Childrens Ln, Norfolk VA, 23507

Jun 19, 2025 → Feb 19, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (6 biz days early)
Active: 10 biz days
Paused: 155 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 3, 2026
154 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 4 → Feb 5, 2026
1 business day (not counted)
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 19, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 3 Ready for Release ⏸ Paused 154 —
Feb 3 → Feb 4 Scheduled ▶ Running 1 1
Feb 4 → Feb 5 Awaiting Parts ⏸ Paused 1 —
Feb 5 → Feb 19 Scheduled ▶ Running 9 10
Feb 19 → Feb 19 Tech On Site ▶ Running 0 10
Material Management 2.0d
Holding 154.0d (excluded)
Coordinators 11.7d
Field Work 0.2d
Billing 7.8d
✓ SLA Met
Material Management
2.0 days
Holding (excluded from total)
154.0 days
Coordinators
11.7 days
Over SLA
Field Work
0.2 days
Billing
7.8 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
165.0 days Total Age
⏱️
154.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
17.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Invoice Pending • 258 days old
🚨
Primary Delay 154.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
154.0d
Scheduled
11.7d / 2.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
7.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/19/2026 AKlus - Verified that customer had replaced the batteries in 10/2025 and has been reimbursed for thier purchase by GE.

02/03/2026 RFosbury called Carol Lanouette at 757-668-7322 confirmed FSE onsite Feb 12th for software update.

01/29/2026 ARoosa- Called 757-668-7000, Xfer to Bio med, VM/LM


01/29/2026 - Call recieved from Children's hospital of Kings Daughter's 757-668-7355.

Was given POC Carol Lanoutte < Email: carollanouette@chkd.org. Sending POC an email.

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:28 PM
Work Order: WO-01282696
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:17 PM
From: Entered
To: Ready for Release
Duration in Previous: 49m
🚨 154.0 business days
👷
▶
3 Technician Assigned Feb 3, 10:31 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-12T05:00:00.000+0000, 2026-02-12T14:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 228d 20h
📦
▶
2 Parts Requested Feb 4, 8:36 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Rich Fosbury
From: Scheduled
To: Awaiting Parts
Duration in Previous: 22h 4m
⏳ 2.0 business days
📅
▶
3 Dispatch Scheduled Feb 5, 1:35 PM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Awaiting Parts
To: Scheduled
Duration in Previous: 1d 4h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-19T15:00:00.000+0000
⚠️ 5.0 business days
🔩
2x Parts Added Feb 11, 1:57 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⚠️ 6.0 business days
🔧
▶
2 Status: Tech On Site Feb 19, 10:07 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
🚗
Travel Added Feb 19, 10:19 AM
Type: Travel
Status: Open
Qty: 182
⏱️
▶
3 Labor Added Feb 19, 11:18 AM
Labor Added → Status: Completed → Status: Tech Off Site
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 11m
🚗
Status: Tech Off Site by Allan Klus
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 1m, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 24, 12:10 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 0h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 20h

Bottlenecks

Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days

🔗 Related Artifacts

📦
Parts Order 00089649
Closed

ℹ️ Work Order Details

Status
Invoice Pending
Priority
PC
Type
FCO
Branch
N/A
Technician
Allan Klus
Scheduled
Feb 19, 10:00 AM
Created
Jun 19, 2:28 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03101094 Parts Open 2 $0.00 Feb 11, 1:57 PM
WL-03101095 Expenses Open 1 $0.00 Feb 11, 1:57 PM
WL-03111759 Labor Open 4 $250.00 Feb 19, 10:11 AM
WL-03111784 Travel Open 182 $0.00 Feb 19, 10:19 AM
WL-03111942 Labor Open 1.5 $100.00 Feb 19, 11:18 AM
WL-03117611 Labor Open 0.016666666666667 $38.00 Feb 24, 12:10 PM

Details